Key Account Manager

Overview

In this role you will grow and retain our top facilities management partner as a Tier 1 supplier. You will align with operations to ensure best-practice service across the account base and drive mobilisation plans that support rapid, efficient changes. You will build and strengthen relationships up to board level, pursuing high retention and expanded collaboration.

This position offers strategic influence within a global leader and the chance to shape service excellence for major customers.

• network, migrate and grow the account base to Ecolab
• manage and grow existing accounts within the partner network
• develop and maintain strong customer relations to address challenges quickly
• collaborate with operations to instil best practices across accounts
• drive mobilisation plans and ensure best-in-class service levels for the partner
• present to stakeholders across organizational levels, up to board level

• 4+ years in account management, sales or operations in B2B or service industries
• proven success with major account customers and contracts, high retention metrics
• strong networking skills and ability to map organizational structures
• excellent communication face-to-face and by telephone
• ability to present at account and board-level
• pest industry experience is desirable

• exceptional communication
• stakeholder relationship management
• strategic thinking
• account management
• B2B sales
• operations coordination