Junior Renewals Specialist

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: En Clio ayudamos a los equipos legales de Latinoamérica a trabajar de forma más inteligente con IA.

Buscamos un Junior Renewals Specialist para unirse a nuestro equipo en Colombia. En este rol serás responsable de gestionar el ciclo de renovaciones de una cartera de clientes, haciendo seguimiento a las fechas de renovación, manteniendo una comunicación oportuna con los clientes, preparando cotizaciones y actualizando la información en el CRM. Trabajarás utilizando herramientas de inteligencia artificial, incluyendo Vincent, como parte de tu día a día, siempre validando la información antes de compartirla con los clientes.

Esta es una excelente oportunidad para iniciar o fortalecer tu carrera comercial en una compañía global de tecnología.

¿Qué harás?

• Gestionar el ciclo de renovación de una cartera de clientes asignada siguiendo los procesos y lineamientos establecidos.
• Realizar seguimiento a las fechas de renovación y contactar a los clientes de manera oportuna.
• Preparar cotizaciones y actualizaciones de contratos utilizando herramientas de IA, asegurando la revisión y validación de toda la información.
• Mantener actualizada la información de clientes y renovaciones en el CRM.
• Atender consultas rutinarias de clientes e identificar oportunamente posibles riesgos de renovación o cancelación.
• Escalar casos complejos y canalizar oportunidades de venta adicional (upselling) o venta cruzada (cross-selling) hacia los equipos correspondientes.
• Colaborar con los equipos de Ventas, Customer Success y Finanzas para optimizar los procesos de renovación.

¿Qué buscamos?

• Título profesional en Administración de Empresas, Mercadeo, Comunicaciones, Finanzas, Derecho o carreras afines.
• Entre 0 y 2 años de experiencia en cargos de atención al cliente, ventas, Customer Success, renovaciones o gestión de cuentas.
• Conocimiento básico de herramientas CRM (HubSpot, Salesforce o similares).
• Experiencia o interés en utilizar herramientas de inteligencia artificial como pExperiencia o interés en utilizar herramientas de inteligencia artificial en el trabajo diario.
• Excelentes habilidades de comunicación verbal y escrita.
• Organización, atención al detalle y capacidad para gestionar múltiples prioridades.
• Capacidad analítica para identificar riesgos de renovación y priorizar actividades.
• Español nativo e inglés intermedio-avanzado (nivel B2 o superior).

Condiciones laborales

• Tipo de contrato: Indefinido
• Salario: A convenir.
• Modalidad: Híbrida.
• Horario: lunes a viernes, de 8:00 a. m. a 5:00 p. m.

¿Por qué unirte a Clio?

• Formar parte de una compañía global que está transformando la industria legal mediante la inteligencia artificial.
• Trabajar en un entorno innovador donde la IA hace parte de la forma de trabajar.
• Colaborar con equipos internacionales y multidisciplinarios.
• Desarrollar tu carrera en una empresa de tecnología con oportunidades de crecimiento y aprendizaje continuo.

What you will find here:

• Competitive and equitable salary
• Employees are entitled up to 6 administrative leave days per year for personal arrangements with valid documentation. *It does not apply to medical leave, maternity/paternity leave, or bereavement leave.
• Eligible employees may request a one‑time, non‑salary allowance of COP 550,000 to improve their home desk/ergonomic chair.
• Eligible employees receive a non‑salary telework allowance of COP 130,000 per month.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, 10 years, and beyond
• Please note salary bands may differ based on location and local currency.
• Additionally, benefits may differ depending on the employee's location.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission.

We are dedicated to diversity, equity and inclusion.

We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from.

We believe that different perspectives, skills, backgrounds, and experiences result in higher‑performing teams and better innovation.

We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers.

About Clio

Clio is on a mission to transform the legal experience for all. Clio is the global leader in legal AI, building the platform that powers the future of legal work. With the scale, data, and ambition to redefine how the legal industry operates, we are advancing a comprehensive strategy that spans the full lifecycle of legal work—from knowledge and insight to execution and outcomes.

At the center of this vision is the Intelligent Legal Work Platform, the legal industry’s first System of Action. By combining Clio’s core product suite with Clio Work and AI-native capabilities, the platform turns information into insight and insight into action. As we expand into the enterprise, Clio for Enterprise extends this foundation to support the complexity, scale, and operational rigor of global organizations through solutions like Clio Operate and Vincent by Clio.

Backed by industry-leading data and intelligence, Clio is building the infrastructure that enables legal teams to operate with greater speed, confidence, and impact. Clio’s leadership and momentum have been recognized globally. In 2022, we achieved Centaur status, a milestone reached by fewer than 200 private SaaS companies worldwide.

We are a proud honoree of the Forbes Cloud 100 and Fortune’s Future 50, have been named Innovator of the Year, and are a Platinum Club member of Canada’s Best Managed Companies. We are consistently recognized as one of Canada’s Top 100 Employers and a Top Employer for Young People, with our international offices also earning placements on Great Place to Work’s Best Workplaces lists. Headquartered in Vancouver, Canada, Clio has grown to more than 2,000 employees across offices in Toronto, Calgary, Dublin, Manchester, Sydney, Barcelona, and Bogotá—bringing together diverse perspectives to solve one of the world’s most complex and impactful professional challenges.

Join Clio and help define the future of legal work through AI. Learn more at clio.com/careers.

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