IT Technician (On site - Bogotá)

Job Details

Job Location: Remote, Colombia

Position Type: Full Time

Travel Percentage: Negligible

Job Category: Information Technology

Who We Are

Cadex Solutions Corporation is an international holding company formed by Trivest Partners LP to build the premier provider of commercial order-to-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs.

Cadex has approximately 800 employees serving over 1,000 clients across all industries from locations including the United States, Colombia, Brazil, Romania, Italy, India, Singapore, and South Africa.

Portfolio of ARM companies

• A.G. Adjustments, formed in 1974 and headquartered in Melville, NY
• D&S Global Solutions, formed in 1997 and fully remote
• ABC-Amega, formed in 1929 and headquartered in Buffalo, NY
• TranSubro, formed in 2012 and headquartered in Oceanside, NY
• DAL, formed in 1974 and headquartered in Clifton Heights, PA
• Insurance Recovery Group, founded in 1994 and headquartered in Marlbourgh, MA.
• Receivables Control Corporation, founded in 1970 and headquartered in Maple Grove, MN.

Job Title: IT Technician

Location: Bogotá, On site - Colombia (only)

Schedule: 8:00 AM - 5:00 PM CST

Department: Enterprise Data & Analytics / Technology

Reports to: Chief Technology Officer Position

Preferability: People with a disability that has been verified and certified by the appropriate institution.

Language(s): All applicants must speak fluent English. Any other language is a plus

Contract Type: Indefinite Terms

Key Responsibilities

Device Administration & End-User Support

• Administer laptops, desktops, printers, and other peripheral devices for employees in the Bogotá office, ensuring they are properly configured, secure, and fully functional.
• Deploy, configure, manage, and maintain devices using Microsoft Intune, including policy enforcement, application deployment, and remote troubleshooting.
• Manage user identities, authentication, access permissions, and security groups using Entra ID (formerly Azure AD), ensuring proper access controls are in place.
• Perform hardware and software installations, upgrades, and replacements as needed.
• Troubleshoot and resolve issues related to operating systems (primarily Windows), applications, connectivity, printers, and other peripherals.
• Provide timely, professional, and friendly onsite technical support to employees of all skill levels.

Ticketing & IT Operations

• Create, track, prioritize, and resolve IT tickets using Jira and Zendesk, ensuring timely responses and clear communication with users.
• Document all incidents, troubleshooting steps, solutions, and resolutions in the ticketing system for knowledge sharing and future reference.
• Escalate complex technical issues to senior IT staff or engineering teams when appropriate, providing clear and detailed information.
• Collaborate with internal teams to identify recurring issues and implement long-term solutions.
• Maintain accurate and up-to-date records of IT assets, including hardware inventory, software licenses, and device assignments.
• Support onboarding and offboarding processes, including device setup, access provisioning, and equipment return.

Internal Application Support & GCE Error Investigation

• Provide first-line support for internal departmental applications, including troubleshooting access issues, functionality problems, and basic configuration.
• Work closely with the department to understand application workflows and user needs.
• Use your understanding of Google Chrome Enterprise (GCE) to help investigate and diagnose errors related to our internally developed applications.
• Reproduce and document errors, gather relevant logs or screenshots, and prepare detailed information before escalating issues to the engineering or development team.
• Assist users with application-related questions and provide guidance on best practices.
• Document known issues, workarounds, and application behavior to build a knowledge base for future reference.
• Collaborate with development or engineering teams to report bugs or request enhancements, acting as the bridge between end users and technical teams.

Security & Compliance

• Assist in maintaining IT security standards, including antivirus updates, patch management, and secure configuration practices.
• Support backups, data protection, and recovery procedures as needed.
• Follow company IT policies, security procedures, and compliance requirements.

Qualifications & Requirements

Experience & Technical Skills

• 1-4 years of experience in IT support, help desk, or a similar technical role (or equivalent hands-on experience through internships, projects, or personal labs).
• Working knowledge of Jira and/or Zendesk for ticket management, incident tracking, and issue resolution.
• Familiarity with Microsoft Intune for device management, policy deployment, and application distribution (experience or coursework is sufficient).
• Understanding of Entra ID concepts such as user identities, authentication, groups, and access management (hands-on experience is a plus but not required).
• Basic understanding of Google Chrome Enterprise (GCE) and ability to investigate and troubleshoot errors with web-based applications.
• Solid knowledge of Windows operating systems (Windows 10/11) and Microsoft 365 applications.
• Basic networking knowledge, including Wi-Fi, VPN, DNS, DHCP, and printer connectivity.
• Ability to troubleshoot hardware, software, and connectivity issues methodically.

Soft Skills

• Strong problem-solving skills with a methodical approach to troubleshooting.
• Excellent communication skills in English (written and verbal) to interact with team members and users effectively.
• Strong customer service orientation with a helpful, patient, and friendly attitude.
• Ability to explain technical concepts in simple, non-technical terms.
• Organized, detail-oriented, and able to manage multiple tasks and priorities.
• Self-starter with the ability to work independently and as part of a collaborative team.
• Willingness to learn new technologies and grow in a fast-paced IT environment.

Preferred Qualifications (Nice to Have)

• Experience supporting internal enterprise or business applications.
• Familiarity with IT service management (ITSM) concepts and ticketing workflows.
• Exposure to mobile device management (MDM), endpoint management, or imaging technologies.
• Basic scripting skills (PowerShell, batch scripts) for automation tasks.
• Interest in or exposure to cloud services (e.g., Microsoft Azure, Google Cloud).
• IT certifications such as CompTIA A+, Microsoft 365 Certified, Microsoft Intune Administrator (MD-102), Google Chrome Enterprise certifications, or similar.

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