IT Support Technician

🚀 We are looking for an IT Support Technician.

Who We're Looking For:

We are looking for an IT Support Technician to join a large-scale international IT environment in Lisbon.

This is a 100% onsite position, focused on providing high-quality technical support to end users, ensuring the smooth operation of workplace technology, hardware, software, and IT services.

✅ Professional Experience & Main Tasks

• Provide L1/L2 desktop support for hardware and software issues.
• Troubleshoot Windows and macOS environments, applications, network connectivity, printers, and peripherals.
• Install, configure, deploy, and maintain laptops, desktops, mobile devices, and other IT equipment.
• Manage incidents and service requests using ServiceNow, ensuring compliance with SLAs.
• Support Microsoft Office, corporate applications, Wi-Fi/VPN, and mobile devices.
• Perform workstation deployment, OS installation, software installation, and troubleshooting.
• Support IT asset and inventory management.
• Assist with user moves, workplace changes, and IT-related projects.
• Maintain technical documentation and knowledge bases.
• Collaborate with local and international IT teams.

✅Skills & Experience

• Experience in IT Support / Desktop Support / Service Desk, ideally L1/L2.
• Strong knowledge of Windows and macOS.
• Experience with hardware and software troubleshooting.
• Knowledge of ServiceNow or similar ITSM/ticketing tools.
• Experience supporting Microsoft Office/Microsoft 365 environments.
• Knowledge of networking, Wi-Fi, VPN, and peripherals.
• Experience supporting mobile devices (iOS, smartphones, tablets).
• Strong customer service and communication skills.
• Previous experience in the banking or financial sector is highly valued.
• ITIL or Microsoft certifications are a plus.

Language Requirement

• English – B2

Work Setup

• Hybrid Mode (50/50)