IT Support Engineer

IT Support Engineer Location - Hybrid (2-3 days in Central London) Salary - Up to £38k (+10% profit sharing) About the Role We are seeking a proactive and customer-focused IT Support Engineer to join a growing IT team for our client in the financial space. This role is ideal for someone who thrives in a hands-on environment, enjoys problem-solving, and is passionate about delivering high-quality technical support across both local and global teams. You will play a key role in supporting our client's London office while also contributing to wider group IT operations, ensuring consistent and efficient service delivery across the organisation.

Key Responsibilities: Local Office Support Provide hands-on support for desktops, laptops, mobile devices, peripherals, and office infrastructure Support meeting room technology, including video conferencing and AV systems Act as the first escalation point for local hardware, software, and network issues Manage onboarding/offboarding (device setup, accounts, access) Maintain office IT equipment, including printers, Wi-Fi, and telephony Group / Cross-Divisional Support Deliver remote support across regions using service desk and remote tools Contribute to IT projects such as upgrades, rollouts, and security initiatives Support Microsoft 365 platforms and assist with standardising IT processes Assist with patching, endpoint security, and compliance activities Service Delivery & Improvement Manage and resolve tickets via the ITSM system in line with SLAs Escalate complex issues where required Maintain documentation and contribute to process improvements Collaboration & Communication Work with wider IT teams to deliver consistent support Communicate effectively with users at all levels Support and mentor junior engineers and provide occasional user training Your Profile: Strong knowledge of Windows 10/11, macOS, and Microsoft 365 administration Experience with Azure AD / Microsoft Entra (user management, groups, permissions, MFA) Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting) Hands-on experience supporting end-user devices (laptops, desktops, mobile devices, printers, AV equipment) CompTIA A+ certification or ITIL Foundation would be beneficial What We Offer Opportunity to work in a collaborative and supportive IT environment with a strong emphasis on career progression Exposure to a wide range of technologies and projects Professional development and training opportunities Competitive salary and benefits package - Including profit sharing If you're interested, please apply using the link.