IT Support Engineer {Remote}
Infotree Global Solutions
Job Description
Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid. Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes. Work directly with ETAC and Engineering to get customer issues resolved
Publish Technical Support Bulletins and other user documentation in the Knowledge Base Have a thorough understanding xbhjioe of software release xqbhyrx and bug cycles Ability to collaborate with high-performing internal and outsourced teams
Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.