IT Support Analyst

We are seeking an experienced IT Support Analyst to join our team in Los Angeles. The IT Support Analyst will be responsible for maintaining and troubleshooting our organization's computer systems, networks, and software applications. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer service.

Key Responsibilities: - Provide technical support and troubleshooting for hardware, software, and network issues - Install, configure, and maintain computer systems, servers, and network equipment - Monitor system performance and make recommendations for improvements - Maintain inventory of hardware, software, and network equipment - Create and maintain documentation for IT procedures and processes - Train employees on the use of new hardware and software - Collaborate with other IT team members to implement new technology and upgrades - Respond to IT support requests in a timely and professional manner - Ensure data security and backup procedures are in place and functioning properly - Keep up-to-date with emerging technologies and trends in the IT industry Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field - Strong knowledge of computer systems, networks, and software applications - Experience with Windows and Mac operating systems - Familiarity with Active Directory, Group Policy, and Office 365 - Excellent problem-solving and analytical skills - Ability to work independently and in a team environment - Excellent communication and customer service skills - Experience in the healthcare industry is a plus Benefits: - Competitive salary - Comprehensive health, dental, and vision insurance - 401(k) retirement plan - Paid time off and holidays - Professional development opportunities