IT Support Analyst - Pensions

We're looking for a IT Support Analyst – Pensions, to join our growing Application Services team. This is an exciting opportunity to play a key role in supporting critical business applications and processes that underpin our pensions operations.

Working closely with business users, IT teams, and external partners, you'll help ensure the smooth day-to-day running of our applications, support the resolution of issues, and contribute to ongoing process improvements and change initiatives. This role offers excellent exposure across the business and would suit someone who enjoys problem-solving, stakeholder engagement, and continuous improvement.

About the Role

As an IT Support Analyst – Pensions, you'll act as a key link between business teams, technology teams, and third-party suppliers to ensure services are delivered effectively and operational issues are resolved efficiently. The successful candidate will report into the Pensions Support Lead.

You'll support both business-as-usual activities and strategic change initiatives, helping to improve processes, enhance system performance, and deliver an excellent service to our stakeholders.

Key Responsibilities

• Support day-to-day business operations and application services.
• Manage and coordinate queries, incidents, and service requests.
• Work with IT teams and vendors to ensure timely resolution of issues.
• Investigate operational incidents and support root cause analysis.
• Maintain accurate documentation, action logs, and process records.
• Identify opportunities to improve processes, controls, and ways of working.
• Support data validation, reporting, dashboards, and management information.
• Assist with User Acceptance Testing (UAT) and business readiness activities.
• Contribute to project delivery, change initiatives, and go-live support.
• Build strong working relationships with internal and external stakeholders.

About You

We're looking for someone who is organised, proactive, and enjoys working collaboratively across teams.

You’ll ideally bring:

• Experience supporting business applications, systems, or operational processes.
• An understanding of business processes and technology systems.
• Experience working with incident, service management, or ticketing tools.
• Strong analytical and problem-solving skills.
• Experience producing reports, analysing data, or maintaining management information.
• Experience supporting or participating in User Acceptance Testing (UAT).
• Excellent stakeholder management and communication skills.
• Experience within pensions, protection, insurance, or broader financial services is advantageous.

What You'll Gain

• Exposure to a broad range of business and technology functions.
• Opportunities to contribute to both operational support and business change.
• Development opportunities within Application Services and the wider technology function.
• A collaborative and supportive working environment.
• Potential future progression into Business Analysis and related change-focused roles.

About Royal London Ireland

Based in St Stephen’s Green in Dublin, Royal London Ireland is a fully owned subsidiary of the Royal London Mutual Insurance Society Limited, the largest mutual life, pensions, and investment company in the UK. We are authorised by the Central Bank of Ireland and provide protection products through Financial Brokers across Ireland. Our excellent customer service and mutual mindset means we take a longer-term view and focus on providing best customer outcomes.

Our culture is welcoming and friendly; we aim to make you always feel included. We encourage applications from those who may be on extended career break or from different work sectors and seeking to move into financial services. We are open to discussing flexible work arrangements.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We’ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance allowance.

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