IT Service Transition Manager

Overview

In this role you guide the design, delivery and smooth transition of technology services into live operations. You will work across infrastructure, service delivery and project teams to embed governance, drive service excellence and ensure initiatives align with business objectives. You’ll tackle transition challenges, champion continuous improvement, and partner with technology, business and supplier stakeholders to shape future IT service delivery.

This is an opportunity to influence how we scale operations globally while delivering meaningful, lasting value.

• private medical insurance
• life assurance
• personal travel insurance
• wellbeing support
• discount programmes
• professional development support

• Lead the transition of technology services from project delivery into live operations
• Influence prioritisation, governance and delivery of infrastructure projects across a global organisation
• Drive continuous improvement in service design, transition and operational processes
• Collaborate with technology, business and supplier stakeholders to deliver outcomes
• Support shaping the future of IT Service Delivery through agile practices and best-practice service management
• Champion change and ensure alignment with strategic business goals

• Extensive experience managing infrastructure projects, service transition activities or project governance functions
• Strong knowledge of ITIL and IT Service Management best practices (Service Design and Service Transition)
• Proven experience overseeing multiple initiatives and aligning delivery with strategic business objectives
• Excellent stakeholder management and ability to build trusted relationships across teams and suppliers
• Strong analytical and problem-solving capabilities with risk identification and mitigation
• Effective communication and reporting with confidence presenting to senior stakeholders
• Proactive mindset with ability to drive change and continuous improvement

• Stakeholder management
• Collaboration across cross-functional teams
• Analytical thinking
• ITIL
• IT Service Management
• Service Design