IT Senior Service Manager

IT Manager Leicester (Hybrid – 2 days on-site per week) We’re partnering with a growing organisation to recruit an experienced IT Manager to lead technology operations, infrastructure, systems development, and digital transformation across a multi-site environment. As IT Manager, you’ll take ownership of the organisation’s IT function, overseeing infrastructure, cybersecurity, ERP systems, software development, support services, and reporting capabilities. This role offers a broad scope with the opportunity to influence both day-to-day operations and long-term technology improvements.

Lead and develop the internal IT and software development teams Oversee IT infrastructure, networks, cloud environments, and endpoint security Manage and enhance Microsoft 365, Azure, Intune, and network technologies Lead cybersecurity, disaster recovery, governance, and compliance initiatives Support digital transformation and continuous improvement projects Provide technical guidance and support to senior stakeholders Proven experience in an IT Manager or senior technical leadership role Microsoft Azure, Microsoft 365, Intune, Network infrastructure Strong understanding of cybersecurity, governance, and IT best practices Experience leading IT support and software development functions Strong xkybehq project delivery and stakeholder management skills Ability to balance strategic planning with hands-on technical involvement Hybrid working model (2 days onsite in Leicester) Salary up to £55000 - £60000 depending on experience If you’re an experienced IT professional looking for a role where you can make a real impact across infrastructure, systems, and business improvement initiatives, we’d love to hear from you.