It Release Manager

Role Description

We are currently searching for a Job Position:

• Release Cycle Management: Plan, schedule, and oversee end-to-end release activities and windows, ensuring seamless delivery across environments.
• Risk & Dependency Management: Assess potential risks, impacts, and cross-team dependencies, developing proactive mitigation actions.
• Governance & Compliance: Maintain strict process compliance, actively participate in Change Advisory Board (CAB) meetings, and manage release controls for internal/external audits.
• Stakeholder Coordination: Act as the central point of contact to coordinate plans and alignments across internal teams, third-party suppliers, service providers, and business leaders.
• Communication & Scope Management: Provide clear, timely communication regarding release schedules, QA plans, commitments, changes, and scope updates to both technical and non-technical audiences.
• Process Improvement: Identify operational gaps within the current release framework and recommend structural improvements to enhance efficiency.
• Reporting & Analytics: Track, measure, and report on operational performance using KPIs, SLAs, metrics, and interactive dashboards.

Qualifications

• Experience managing release cycles, release windows, and end-to-end release activities.
• Ability to assess risks, impacts, dependencies, and mitigation actions.
• Knowledge of process compliance, audits, CAB participation, and release controls.
• Coordination across internal teams, suppliers, service providers, and business stakeholders.
• Clear communication of plans, commitments, risks, changes, QA plans, schedules, and scope updates.
• Ability to identify process gaps and recommend operational improvements.
• Use of KPIs, SLAs, metrics, and dashboards for regular tracking and reporting.
• Strong understanding of ITIL and the customer’s IT landscape, services, and functional technologies.
• Languages: Advanced Oral English, Advanced Spanish.

Requirements

• Experience managing release cycles, release windows, and end-to-end release activities.
• Ability to assess risks, impacts, dependencies, and mitigation actions.
• Knowledge of process compliance, audits, CAB participation, and release controls.
• Coordination across internal teams, suppliers, service providers, and business stakeholders.
• Clear communication of plans, commitments, risks, changes, QA plans, schedules, and scope updates.
• Ability to identify process gaps and recommend operational improvements.
• Use of KPIs, SLAs, metrics, and dashboards for regular tracking and reporting.
• Strong understanding of ITIL and the customer’s IT landscape, services, and functional technologies.

Benefits

• Fully remote.