IT Operations Manager

IT Operations Manager – Leeds + Hybrid – £60,000 – £70,000 About the role We are seeking an experienced and proactive IT Operations Manager to lead and develop our IT function. This is a key hands‑on role within the firm responsible for ensuring systems, infrastructure, and security are robust, compliant, and aligned with the business’s strategic goals. You’ll oversee day‑to‑day IT operations, manage a small team, and play a central role in driving efficiencies, supporting colleagues, and implementing secure and future‑focused technology solutions.

This offers an excellent opportunity to take ownership of a critical function within a forward‑thinking firm and shape IT strategy to make a real impact across the organisation. Responsibilities Oversee the daily operations of the network and hybrid server infrastructure Ensure IT systems are aligned with current and future business needs Manage IT budgets, forecasting, and cost‑effectiveness across the function Lead on IT risk management, disaster recovery, and backup processes Implement and maintain network, data, and communications security Maintain Cyber Essentials Plus accreditation Provide second- and third‑line support for hardware, operating systems, software, telephony and printing Manage Microsoft Azure and Microsoft 365 environments Oversee reporting and data insights (including audit logs, SQL, Excel and Power BI) Maintain and enhance the PMS, including workflows, forms and documents Manage telephony systems (3CX) and mobile communications Lead and support two members of the IT team Manage supplier relationships, contracts, and procurement planning Develop and maintain hardware lifecycle planning (3‑5 years) Deliver and manage internal IT‑related training (PMS, AML and cyber security) Review, update and enforce IT policies and procedures in line with legal and regulatory requirements Maintain accurate hardware, software and licensing audits Work closely with internal stakeholders to provide reporting and usage insights Experience required Strong technical background with a hands‑on, solutions‑focused approach Experience working within a legal or professional services environment Experience with Partner for Windows (P4W) case management system (advantageous) Experience managing Cyber Essentials audits including Cyber Essentials Plus Microsoft Server (2025, 2022, 2019) Microsoft environments: Azure (including AVD), Intune, Entra, Microsoft 365 LAN/WAN infrastructure knowledge SQL database management Hosted telephony systems Managing third‑party suppliers and contracts IT service management (ITSM) #J-18808-Ljbffr