IT Manager (Manufacturing)

Hamilton, ON Position Note: This position is with Second Nature Designs LP, a portfolio company of Banyan Capital Partners. About Second Nature Designs LP: Second Nature Designs LP is a Canadian manufacturer and distributor of dried florals and natural home décor, founded in 1994 by Steve Koning and grown from a small Ontario barn into a major supplier for grocery chains, home décor retailers, garden centres, and florists across North America. The company sources botanicals both locally and globally, emphasizing sustainable and naturally derived materials, and offers a wide range of customizable, high‑quality products.

In 2023, Second Nature Designs was acquired by Banyan Capital Partners as part of a succession plan, with senior management retaining minority ownership, and the company continues to operate from its Rockton/Hamilton, Ontario base under ongoing expansion. About Banyan Capital Partners: Banyan Capital Partners is a private equity firm focusing on investments in middle‑market businesses across North America. Banyan is an affiliate of Connor, Clark & Lunn Financial Group (CC&L Financial Group), a multi‑ boutique asset management firm that provides a broad range of distinct and independently managed investment products and services to individual and institutional investors.

CC&L Financial Group and its affiliated companies collectively manage over CAD$179 billion. About the role: Second Nature Designs LP is a premier provider of exquisite dried floral decor. Our innovative designs and high‑quality products have made us a leader in the industry.

As we continue to grow, we are looking for an experienced and versatile IT Manager to lead and manage all aspects of our technology environment. This individual will be responsible for day‑to‑day IT operations, network infrastructure, cybersecurity, and playing a pivotal role in the planning and execution of our upcoming ERP system implementation. The team works on a hybrid model with 4 days in office.

IT Operations & Support Oversee the smooth functioning of all IT systems including networks, servers, endpoints, and business applications. Lead IT helpdesk functions to ensure timely support for hardware, software, and connectivity issues. Administer Microsoft 365, email, VPNs, and other cloud‑based productivity platforms.

Serve as the internal IT lead for the ERP project. Collaborate with stakeholders to translate business processes into ERP workflows. Oversee ERP data migration, integration, testing, and go‑live support.

Coordinate internal teams and third‑party vendors/consultants during all ERP phases. Support user training and change management strategies to ensure adoption. Cybersecurity & Compliance Implement and monitor cybersecurity best practices to protect company data and systems.

Conduct regular vulnerability assessments and manage endpoint security tools and firewalls. Infrastructure & Systems Management Manage LAN/WAN, cloud infrastructure (e.g., Azure, AWS), and on‑premise systems. Maintain backup systems, disaster recovery plans, and high‑availability setups.

Monitor system performance and uptime, proactively addressing bottlenecks or risks. Evaluate, select, and manage IT vendors and service providers (hardware, software, telecom). Track software licenses, renewals, and ensure legal compliance.

Negotiate contracts and service‑level agreements (SLAs). Align IT strategy with business goals; provide insight and recommendations to leadership. Manage IT budgets, forecasts, and procurement planning.

Qualifications 5+ years of progressive IT experience, including at least 2 years in a leadership or managerial role. Experience managing ERP implementations (e.g., N‑J D Edwards, SAP, Dynamics, Epicor). Proficiency in managing Microsoft, Linux, networking, cloud platforms, and cybersecurity tools.

Experience with systems integration, data migration, and change management. Excellent project management skills. What We Offer: Comprehensive benefits package, including health, dental, and vision insurance.

Opportunities for professional growth and development. Supportive and collaborative work environment. Second Nature Designs LP is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. The base salary range for this position is $80,000 - $100,000 + a competitive commission structure. The salary range provided reflects the base salary range for this position as required by legislation.

Your application will be reviewed by a member of the hiring team – AI is not used in the screening, assessment or selection of applications at this time. Further questions may be directed to the HR team during the interview process. To apply for this position, please submit your resume and cover letter as one PDF. #J-18808-Ljbffr