IT Field Technician

Viridian IT is looking for Technician to join the team in our Central Coast/Newcastle footprint.

While this role is predominantly focused on servicing the Wyong and Central Coast area, regular travel to our Newcastle depot will be required throughout the week to complete administration tasks, attend team meetings, and manage stock replenishment requirements.

We specialise in providing field-based IT support services along side remote and on-site MSP services tailored to the evolving needs of all sized businesses across Australia. Our team is committed to delivering high-quality service and hands‑on support.

Our primary focus is on delivering in‑person IT solutions - installing, maintaining, and troubleshooting IT systems and infrastructure to enhance business performance, improve efficiency, and support operational capacity.

Technicians are responsible for ensuring completion of all IT tasks in accordance with Service Level Agreements (SLAs), including undertaking site visits and Field Service requests, as required.

A valid driver's licence is required for field service visits and site attendance.

Position Reports To: Newcastle Depot Supervisor

Key Selection Criteria

• Willingness to learn and problem solve
• Efficient time management
• Ability to liaise with external clients on all technical requirements
• Ability to work within a team environment but also independently
• A personable nature with the ability to relay information in person and over the phone

Experience and/or Qualifications

• Problem solving mindset
• Demonstrated experience in troubleshooting and maintenance of basic hardware is required
• Experience in troubleshooting desktops/laptops, network equipment, servers, and printers/peripherals is preferred.
• Friendly customer service
• Australian work rights are required for this position
• Australian citizenship or permanent residency is required for this position

Salary + Work Roster

$57,500

• Fully Maintained Company Vehicle
• Super

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