IT Engineer

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India. We are seeking a highly experienced Senior IT Engineer / Desktop Engineer to join the end-user technology team. This role focuses on hands‑on ownership of enterprise endpoint environments, supporting complex desktop ecosystems and high‑expectation users.

The position operates as a senior individual contributor role, partnering closely with other engineers to continuously improve the employee technology experience. This is a fully on‑site position requiring daily in‑office presence and close collaboration with users and leadership. Key Responsibilities Own and support enterprise desktop and laptop environments across Windows and macOS operating systems.

Design, maintain, and improve standard images, configuration baselines, and device lifecycle processes. Tune applications to ensure high levels of performance and reliability. Lead troubleshooting and resolution of complex endpoint issues across hardware, operating systems, applications, and peripherals.

Partner on endpoint management initiatives including patching, upgrades, refresh cycles, and security baselines. Provide white‑glove end‑user support including onboarding and technology readiness for new employees. Deliver Tier 2 and Tier 3 deskside and remote support across a wide range of user issues.

Support executive device provisioning, replacements, and migrations with discretion and professionalism. Provide on‑site support for conference rooms, AV systems, and office technology as needed. Collaborate with engineers to improve endpoint reliability, performance, and user experience.

Identify recurring issues and implement long‑term fixes through automation, scripting, or configuration changes. Participate in OS upgrades, hardware refreshes, and enterprise‑wide technology initiatives. Contribute to technical documentation, runbooks, and knowledge base content.

Mentor junior engineers and contribute to overall team skill development. Partner cross‑functionally with security, infrastructure, HR, and leadership stakeholders. Qualifications Required: 10+ years of experience in desktop engineering, IT engineering, or senior end‑user computing roles.

Deep expertise supporting Windows and macOS enterprise environments. Strong experience with laptop imaging, OS deployment, and configuration management. Hands‑on experience with endpoint management and device administration platforms.

Strong troubleshooting skills across hardware, OS, applications, and networking. #J-18808-Ljbffr