IT Contracts Manager

ICT Contracts Manager (Intermediate)

Role Overview

The ICT Contracts Manager will support the management of technology suppliers, contracts and procurement activities within a public sector environment. The role requires strong experience in technology contract management, public sector IT procurement and tendering, supplier management, commercial awareness and stakeholder engagement.

The successful candidate will work with technology, business, finance, procurement, governance and supplier stakeholders to ensure technology services are delivered effectively, contractually and commercially.

Mandatory Requirements

• Must have demonstrable Public Sector IT procurement and tendering experience.
• Strong experience in technology supplier and contract management.
• Experience managing supplier performance against SLAs, KPIs and contractual obligations.
• Strong understanding of public procurement rules, procedures and governance.
• Strong commercial awareness and ability to assess value for money.
• Excellent stakeholder management, negotiation and influencing skills.

Qualification / Experience

Candidates must meet one of the following:

• Level 6 qualification on the National Framework of Qualifications, including computing/computational modules in the final year, plus 5 years' directly relevant hands‑on technology contracts management experience; or
• 7 years' relevant hands‑on technology experience, including at least 5 years' hands‑on technology contracts management experience.

Supplier & Contract Management

• Manage technology suppliers and contracts to ensure delivery against SLAs, KPIs, budgets and contractual obligations.
• Monitor supplier performance and manage service reviews, reporting, escalations and performance issues.
• Support the resolution of supplier disputes, service issues, change requests and operational escalations.
• Maintain effective supplier relationships while providing appropriate commercial challenge.
• Identify opportunities for service improvement and increased value for money.

Technology Procurement & Tendering

• Lead and support public sector IT procurement and tendering competitions.
• Develop procurement documentation, requirements, specifications and evaluation criteria.
• Ensure procurement activity complies with public procurement rules and organisational governance.
• Manage procurement and contract renewal pipelines, including upcoming expiries.
• Support supplier evaluation, contract negotiation, mobilisation and transition to operational teams.

Commercial, Financial & Risk Management

• Monitor contract spend, supplier pricing, change requests, renewals and commercial proposals.
• Challenge supplier pricing, effort estimates and commercial terms.
• Support budget monitoring, cost control and value‑for‑money assessments.
• Identify and manage commercial, contractual, procurement and service continuity risks.
• Identify opportunities for contract consolidation, efficiencies and cost savings.

Governance & Continuous Improvement

• Develop and maintain supplier and contract management processes, SOPs, templates and reporting.
• Support consistent governance and reporting across technology procurement and supplier activities.
• Maintain accurate contract documentation and ensure key obligations are communicated to stakeholders.
• Identify opportunities to improve procurement, contract management and supplier performance.

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