IT Analyst

You As An IT Analyst Will Champion the Digital & Data Engineering message to the business Provide level 1-2.5 support for hardware, software, and network problems reported, documenting problems and solutions as required. Assist in 1st and 2nd level hardware and software support when required. Liaise with and participate in solving 3rd level complex or unsolved problems.

Manages, supports, and ensures operating viability, including imaging and provisioning of mobile devices, Windows PCs, and MacBooks, and reports any abnormalities. Manages, supports, and ensures operating viability of jobsite network infrastructure, including configuring firewalls, switches, wireless access points, wireless bridge, security cameras, wireless signal boosters, VoIP phones, DMZ network, and other systems might be unique to a specific jobsite. Ensure the 24/ 7 availability and performance of the network that support our systems, including some “on-call” responsibilities.

Project Management duties, including determining business requirements, obtaining quotes from vendors to meet business requirements for new construction projects includes jobsite copiers, digital displays, security systems, and other miscellaneous IT related items. Project deployment duties, including hardware setup and configuration, setting up conference rooms and assisting on hosting web conferences via MS Teams, Zoom and Webex maybe required. Follow and maintain EllisDon IT policies, documentation, and best practices guidelines.

Escalates technical issues when necessary, offers excellent customer service and stays current with IT trends and advancements. Follow EllisDon IT Security best practices and guidelines and contributes to our library of Standard Operating Procedures. Maintain records within ServiceNow.

Coordinate IT services and support for jobsites Assist on corporate network maintenance tasks when required Is this the right role for you? You have a post-secondary degree/diploma in a related field and a minimum 4 years IT support related experience including troubleshooting advanced issues. In office position Able to obtain Secret Level 2 security clearance Industry Certification is preferred CCNA, CompTIA A+, CompTIA Network+, and Microsoft Certifications are desired Solid understanding of LAN, WAN, TCP/IP, Ethernet Valid driver's license, and personal vehicle to coordinate IT services and travel between jobsites/offices The salary range for this position is $60,000 - $70,000.

EllisDon is proud to provide this unique career opportunity that provides continuous learning, opportunity for growth, and a competitive compensation package within an environment that is committed to inclusion and respects diversity. We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status.

The EllisDon core values of Integrity and Mutual Respect welcomes everyone , at work and in the community, and our value of Mutual Accountability means that we all have a role to play. As an EllisDon employee, this will ultimately be your commitment to Inclusive Diversity. Accommodation for Applicants with disabilities will be made during the recruitment process when requested. #J-18808-Ljbffr