iPlay Lead Technician/ Technician Manager

iPlay is currently undergoing a significant period of growth, with new locations opening across major cities and regional centres nationwide, and further expansion planned into 2026 and beyond!

We are seeking an experienced Lead Technician / Technician Manager to take on a key leadership role based out of Brisbane, QLD, with an immediate start available.

About Us

We are one of Australia’s leading operators in the Out-of-Home Entertainment industry, with a fast-growing national network of venues delivering unforgettable, high-energy experiences.

From arcades and bowling to laser tag and other adrenaline-pumping attractions, our venues are designed to be experience-driven spaces that bring people together.

Our mission is to create memorable entertainment experiences that connect communities, delight customers, and deliver sustainable growth. Our values are centred on accountability, collaboration, integrity, and performance in a family-owned, values-driven environment.

What We’re Looking For

iPlay Australia is looking for an experienced Lead Technician / Technician Manager to take charge of technical operations across our venues and support national initiatives as our business continues to grow.

This role blends hands‑on technical leadership with coordination, training and process ownership. You’ll oversee the QLD technician team, manage warehouse and logistics operations, and help build the systems that keep our national technical function running smoothly.

If you're a technically skilled leader who enjoys solving problems, organising teams and building better ways of working, this could be the perfect role for you.

This is an immediate start opportunity for the right candidate.

What You’ll Do

Team Leadership & Operations

• Manage rostering, approvals and daily allocation of QLD Technicians

• Provide roaming technical support across QLD venues, diagnosing and repairing arcade, redemption and bowling equipment as needed

• Act as a point of escalation and support for technicians nationally

• Oversee warehouse organisation, logistics, refurbishment and commissioning of games equipment

Building National Capability

• Support national board‑level repairs in collaboration with senior technical staff

• Contribute to national parts ordering and supplier relationship support

• Develop technician training documentation and support national onboarding programs

• Help establish and maintain a national asset register

• Develop and implement preventative maintenance schedules across all venues

• Contribute to national technician safety documentation and WHS compliance

• Support national machine compliance management processes

Reporting & Performance

• Play a key role in shaping national technical standards and processes

• Prepare and maintain games activity (payout) reporting

• Track and report on games uptime/offline performance across venues

• Maintain accurate maintenance records and asset documentation

What You’ll Bring

• Team management and leadership skills

• Minimum 3–5 years’ experience in electronics, mechanical repair, maintenance or a similar technical field, ideally including experience leading or coordinating a team

• Strong understanding of electrical systems, wiring and mechanical components

• Proven troubleshooting, fault‑finding and PCB‑level diagnostic skills

• Experience with rostering, scheduling or resource coordination highly regarded

• Strong organisational skills, particularly around logistics, documentation and reporting

• Experience with arcade, gaming, amusement or bowling equipment is highly regarded but not essential

• Strong attention to detail and a genuine commitment to workplace safety and compliance

• Confidence developing training materials and supporting the growth of junior technicians

• Flexibility to work varied hours and travel between venues, including interstate as required

• Current driver's licence

Ready to Lead the Technical Team?

Immediate start available.

We're reviewing applications as they land and moving quickly for the right person, so don't sit on it.

Please note:

Only shortlisted applicants will be contacted.

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