Investigations Manager

Job Title: Investigations Manager Salary: £55,000 Working Arrangement: Hybrid working Contract: 12 month FTC or secondment About the Team The Investigations team plays a critical public protection role by assessing and investigating concerns raised about registered professionals. The team ensures that concerns are progressed fairly, proportionately and in line with statutory and regulatory requirements, helping to maintain confidence in the profession and protect the public. Working closely with colleagues across Fitness to Practise, Registration, Legal and Policy functions, the team manages complex casework from the initial assessment through to investigation, ensuring consistent, evidence based decision making throughout the process.

The Role This is a leadership position responsible for overseeing a key public protection function within a national professional regulator. You will lead, develop and support a high performing Investigations team, ensuring concerns are investigated efficiently, consistently and in accordance with legislation, regulatory guidance and organisational policies. You will oversee complex and sensitive investigations, providing technical leadership and ensuring evidence is gathered and assessed appropriately to support robust regulatory decision making.

You will also play an important role in decisions relating to urgent restrictions on professional registration where there are serious public protection concerns. Alongside operational leadership, you will contribute to continuous improvement initiatives, quality assurance, stakeholder engagement and the ongoing development of the Fitness to Practise process. Key Responsibilities Lead the investigation of concerns received about registered professionals, ensuring investigations are thorough, proportionate and legally robust.

Manage, coach and develop a team responsible for progressing Fitness to Practise investigations within agreed performance standards. Oversee complex, high risk and high profile investigations, providing technical guidance and ensuring appropriate escalation where required. Make decisions regarding referral of cases for consideration of interim restrictions where necessary to protect the public.

Monitor operational performance through KPIs and service standards. Implement and oversee quality assurance processes to ensure consistency and accuracy of investigations and decision making. Analyse performance data to identify trends, improve service delivery and support continuous improvement.

Work collaboratively with senior legal, operational and regulatory colleagues to improve processes and operational effectiveness. Identify emerging risks and support organisational planning and decision making. Build effective relationships with internal teams and external stakeholders, including employers, representative bodies and other partner organisations.

Respond to complex enquiries and complaints from internal and external stakeholders. Deputise for the Head of Investigations when required. About You Experience working within professional regulation, investigations, public protection or a comparable regulatory environment.

Experience making robust, evidence based decisions involving complex or sensitive matters. Strong investigative, analytical and problem solving skills. Experience leading operational teams and driving high performance.

Experience developing and improving processes, procedures and service delivery. Experience managing casework, performance data and reporting against KPIs. Excellent organisational skills with the ability to manage competing priorities.

Outstanding written and verbal communication skills, with experience engaging a wide range of stakeholders. Strong relationship building skills and the ability to work collaboratively across multidisciplinary teams. Experience using case management systems and Microsoft Office applications.

A demonstrable commitment to equality, diversity, inclusion and delivering excellent customer service.