Internship Sales Development Representative

Location: Hybrid / Leicester office, LE19 1SU Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources Mercia, part of Wilmington Plc, is looking for a confident, enthusiastic, and driven Sales Development Representative, someone who loves starting conversations, spotting opportunities, and turning curiosity into meaningful business connections. You ll play a pivotal role in shaping our sales pipeline, uncovering new opportunities, and helping clients discover the value of the services we offer. If you enjoy variety, love engaging with people, and get a buzz from helping create success stories, this role is a brilliant stepping-stone in your sales career.

You ll gain real experience, real responsibility, and the chance to develop your skills in a supportive team that celebrates your wins and helps you grow. To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace.

As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. The Sales Development Representative (SDR) plays a key part in driving Mercia s growth. You ll help build a healthy pipeline of potential customers by qualifying leads, managing inbound enquiries, and supporting ongoing client relationships.

This role blends proactive outreach, strong communication and exceptional service all contributing directly to Mercia s sales strategy and long-term success! Qualifying leads and book high-quality appointments for the sales team. Monitoring the sales inbox and web chat, responding positively and professionally.

Allocating inbound leads to the appropriate sales colleagues based on segmentation and fit. Keeping CRM records accurate and up to date after every interaction. Capturing feedback to help improve our products and services.

Confirming renewal intentions and arrange meetings to support ongoing business. Identifying opportunities to strengthen existing customer relationships. Supporting improved forecasting accuracy by ensuring precise data.

Delivering exceptional service across all touchpoints. Acting as a trusted ambassador of Mercia, warm, professional and consistent. You ll be right at the centre of Mercia s growth speaking with a broad mix of clients, building valuable sales skills, and seeing the direct impact of your work.

You ll balance multiple channels, handle varied conversations from warm inbound enquiries to sensitive cancellations and keep the sales pipeline running smoothly. Highly organised with strong CRM accuracy and attention to detail. Familiarity with tools such as Salesforce.

Previous experience in a client-facing setting (sales, service, or account management). Mercia Group, part of Wilmington Plc, is a leading provider of information, education and networking services. We support accountancy firms across the UK with trusted training, technical content and resources.

Here, you ll join a forward-thinking organisation that values curiosity, collaboration and continuous development. At Wilmington plc, we help global customers to do business the right way providing trusted data, insight and education across the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll enjoy hybrid working, continuous development and the opportunity to build a career that truly matters.

Whether you re stepping into your next challenge or shaping your long-term path, you ll be doing work with purpose.