Intermodal Customer Service Rep

Job Description Job Description

Endpoint Truck Service is seeking an experienced Intermodal Customer Service Representative to support daily operations in our intermodal transportation business in St. Louis, Missouri.

This full-time, in-office role plays a vital part in customer communication, appointment scheduling, and administrative support within our logistics operation. Candidates must have prior experience in the intermodal and logistics industry.

Key Responsibilities

Phone & Customer Communication

• Answer incoming calls promptly and professionally
• Assist customers with inquiries
• Direct calls to appropriate personnel

Scheduling & Coordination

• Organize and set appointments
• Coordinate administrative tasks related to operations
• Ensure timely follow-up on scheduled appointments

Clerical & Administrative Support

• Maintain accurate filing systems
• Perform general clerical duties
• Support team productivity through organized documentation

Intermodal Operations Support

• Apply intermodal industry experience to daily workflows
• Support logistics planning and coordination

Education

• GED or equivalent required

Experience

• 3-5 years of experience in the intermodal or logistics industry particularly in customer service

Skills

• Strong clerical and organizational skills
• Excellent customer service and professionalism
• Proficiency in office software and telephone systems
• Attention to detail

Compensation & Benefits

• $50,000-$65,000 annual salary (Depending on Experience)
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Paid Time Off

Location: St. Louis, Missouri (In-Office Only)

Schedule: Monday-Friday 40 hours per week

Apply today to join Endpoint Truck Service and support our intermodal transportation operations.