Insolvency Counselling Manager

Putting people first, every day. BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust.

In turn, we offer an award‑winning environment that fosters a people‑first culture with a high priority on your personal and professional growth. Your Opportunity We are seeking a Manager, Counselling to join our Personal Debt Solutions team anywhere in Canada. This replacement role is a key leadership position responsible for overseeing the Counselling team and ensuring the consistent delivery of high‑quality, compliant, and client‑focused insolvency counselling services.

The successful candidate will bring strong leadership, organizational capability, and deep knowledge of insolvency legislation to guide team performance. The role also requires a hands‑on approach, contributing directly to counselling activities, file management, and client deliverables alongside leadership responsibilities. Responsibilities Independently manage and conduct up to six counselling sessions per day while balancing leadership and operational responsibilities.

Coordinate and distribute workload across the teams, monitoring progress and ensuring timely completion of assigned tasks. Partner with Team Leaders to ensure compliance with the Bankruptcy and Insolvency Act, organizational standards, and industry best practices. Provide guidance and support in resolving complex client and creditor concerns in a professional and timely manner.

Clearly communicate performance expectations, priorities, and operational objectives to team members. Monitor team productivity and performance to ensure established service levels, quality standards, and individual performance metrics are consistently achieved. Identify performance gaps and collaborate with Team Leaders to develop and implement effective resolution and improvement plans.

Ensure work is completed accurately, efficiently, and in accordance with quality assurance standards. Coach, mentor, and support team members in their professional growth, skill development, and subject matter expertise. Experience and Education Registered BIA Insolvency Counsellor designation required.

Experience leading, mentoring, and coaching staff, with the ability to support development and drive individual and team performance. Strong knowledge of insolvency legislation, rules, procedures, and industry best practices, with a minimum of five years of related experience preferred. Proven ability to effectively prioritize and manage competing demands in a fast‑paced environment while handling multiple tasks with accuracy and attention to detail.

Flexible and adaptable with the ability to accommodate varying work schedules, including occasional evening hours as required. Demonstrated commitment to teamwork, exceptional client service, and producing high‑quality, detail‑oriented work. Proficiency in English is essential for this role due to frequent communication with English‑speaking clients and partners.

The compensation for this role is $70,000–$118,000 annually. Benefits and Opportunities Competitive total cash compensation and flexible benefits from day one. Market‑leading personal time‑off policy and wellness reimbursement.

Extensive learning and development opportunities. Community involvement through local and national charity initiatives. Diversity, Equity and Inclusion We believe every employee should have the opportunity to participate and succeed.

Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility All BDO personnel are expected to spend some time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place. Code of Conduct Our Code of Conduct sets clear standards for how we conduct business and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public. AI Use BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process.

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