Inside Sales Customer Service Rep

JOB DESCRIPTION

POSITION: Inside Sales/Customer Service Rep – Newmarket, Ontario

REPORTS TO: Inside Sales Manager

DUTIES AND RESPONSIBILITIES:

• Prepare quotes primarily on Interroll’s Dynamic Storage line
• Cross train on all relevant product lines to Interroll Canada’s customer base and provide accurate quotes to customers
• Prepare reports, Sales orders, quotes, order confirmations and other documents by utilizing the company ERP system – SAP
• Work in conjunction with the Regional Sales Managers to track orders, communicate and coordinate with customers.
• Work closely with internal departments to meet customer expectations. (Materials, Purchasing, Engineering, Logistics, Production, etc.)
• Communicate changes in order status to customers
• Input new parts and parts orders into SAP
• All other duties and responsibilities as assigned.

REQUIRED QUALIFICATIONS:

• Align with Interroll’s Growth Performance Culture.
• Proficiency with SAP is an asset, but not a requirement
• Proficiency with Microsoft Suite considered an asset
• Post secondary education in Engineering or Business considered an asset but not required.
• Written and spoken French considered an asset but not required.
• Live in the Greater Toronto Area with the ability to work on site in Newmarket office
• Must be a team player, flexible and able to cope with tight deadlines and fast pace
• Must be able to work within a matrix organization.
• Must be pragmatic and with a hands-on attitude.
• Possess the ability to develop strong relationships across the organization.
• Possess a positive attitude with an ability to absorb and learn quickly.