Inside Sales Customer Service Rep

JOB DESCRIPTION

POSITION: Inside Sales/Customer Service Rep - Newmarket, Ontario

REPORTS TO: Inside Sales Manager

DUTIES AND RESPONSIBILITIES:

• Prepare quotes primarily on Interroll's Dynamic Storage line


• Cross train on all relevant product lines to Interroll Canada's customer base and provide accurate quotes to customers


• Prepare reports, Sales orders, quotes, order confirmations and other documents by utilizing the company ERP system - SAP


• Work in conjunction with the Regional Sales Managers to track orders, communicate and coordinate with customers.


• Work closely with internal departments to meet customer expectations. (Materials, Purchasing, Engineering, Logistics, Production, etc.)


• Communicate changes in order status to customers


• Input new parts and parts orders into SAP


• All other duties and responsibilities as assigned.

REQUIRED QUALIFICATIONS:

• Align with Interroll's Growth Performance Culture.


• Proficiency with SAP is an asset, but not a requirement


• Proficiency with Microsoft Suite considered an asset


• Post secondary education in Engineering or Business considered an asset but not required.


• Written and spoken French considered an asset but not required.


• Live in the Greater Toronto Area with the ability to work on site in Newmarket office


• Must be a team player, flexible and able to cope with tight deadlines and fast pace


• Must be able to work within a matrix organization.


• Must be pragmatic and with a hands-on attitude.


• Possess the ability to develop strong relationships across the organization.


• Possess a positive attitude with an ability to absorb and learn quickly.

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