Information Technology Support Engineer

IT Support Engineer (FTE Role) Location: Gurgaon, India Type: full-Time / Onsite Support We are urgently looking for a IT Support Engineer for onsite full time support in Gurgaon. Experience Required IT Support Engineer L1 Language Required: Fluent Local & English B2 Role: User On Prem: (IT Support) L1-Onsite services Job Description User On Prem IT support: • Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.) • Provisioning and deprovisioning of corporate devices (laptops, phones) • Replace broken devices with temporary devices in accordance with Ericsson’s processes • Provide technical guidance to end users for day-to-day IT issues within the office environment • Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...). Office IT Infrastructure Support: • Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice ) • Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet • Network connectivity basic troubleshooting (example : Wi-Fi, LAN) • On prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering and digital signage . • Basic tasks for PABXs where applicable in coordination with L2 teams • Print equipment receipt, install, and test the printer. • AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support • Workplace monitor deployment, testing, and logistics handling • Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions. • Onsite assistance during scheduled maintenance or escalations (as coordinated by Ericsson) • Coordinate with vendors or local service providers for repairs and equipment replacements as needed. • Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team. • Escort 3rd party providers to Ericsson local data room (local network provider, global print provider/partner, global video provider/partner…) • Assist during internal/external audits & SOX and other compliance *Asset Management: * • Receive, unbox, and register devices in the hardware asset management system in accordance with Ericsson procedures • Tag /Label assets following Ericsson’s guidelines • Test devices upon arrival & store securely in Ericsson-provided facilities (may include mounting /demounting in racks). • Image in stock devices with latest approved OS images • Update records regularly to maintain accurate inventory information. • Perform periodic audits of hardware assets to ensure compliance with Ericsson’s asset management policies following Ericsson’s instructions.

Provide timely reports on asset status to relevant stakeholders as required. • Wipe devices and arrange for their disposal in accordance with Ericsson’s approved Disposal Process (including Inform the asset owner and provide certificate evidence as required). • Arrange temporary laptop loans from local stock. • Coordinate warranty repairs • Clean/check devices before redeployment • Offsite Tape management coordination with 3rd party supplier (where applicable) • Assist during internal/external audits & SOX & other compliances Project Based Site Support: • Support for office moves, equipment relocations, or hardware refresh projects • Assist local business events such as AEMs, demos (demand based)