Implementation Specialist

We are looking for two Implementation Specialists to join our Delivery team: one based in Toronto, covering the North American market, and one based in Leiden, covering the EU 🚀

Both roles take full ownership of getting new customers live on the ChannelEngine platform. You'll work directly with customers — from the first technical discovery call through to go-live and beyond — making sure every integration is built right and every customer is set up for long-term success. The problems you'll solve are real, varied, and often time-sensitive.

No two implementations are the same.

This role suits someone who is genuinely curious about how systems fit together and who approaches complexity with structure rather than instinct. You'll work independently across your own project pipeline, which means the people who thrive here are those who can read a situation, ask the right questions, and design a sound path forward.

We're growing fast and we need people who are ready to contribute from day one. If you know e-commerce ecosystems from the inside, and you enjoy the diagnostic side of implementation as much as the delivery side — we want to hear from you

What will you do as our Implementation Specialist?

• Lead end-to-end customer onboarding: Own the full implementation lifecycle for your accounts — from technical discovery and integration design through to go-live and handoff to Customer Success. You'll dig into each customer's IT landscape early, identify dependencies and edge cases before they become problems, and make deliberate architectural decisions rather than defaulting to the first path available.

• Solve complex integration challenges: Guide customers through connecting their systems to ChannelEngine — advising on API integrations, channel configurations, and marketplace-specific requirements across your region. When something breaks or doesn't behave as expected, you're the person who traces it back to the source and fixes it.

• Manage your project pipeline independently: Keep multiple active implementations on track simultaneously, maintaining stakeholder alignment, flagging risks early, and making sound decisions without waiting for perfect information. You'll know when to escalate and when to just get it done.

• Set customers up for the long term: Your job isn't finished at go-live. You'll coach and train customers through their setup, making sure they understand the platform, can operate independently, and are positioned to grow their marketplace presence — handing over to the CSM team with full confidence in what's been built.