Implementation Manager
workfully
Job Description
Why candidates should join
This is a chance to help stand up and run a new workstream across Google data centre sites in LATAM. You’ll have ownership of on-site delivery, team coordination, and performance management in a highly visible environment.
Company
Confidential
Why candidates should join
This is a chance to help stand up and run a new workstream across Google data centre sites in LATAM. You’ll have ownership of on-site delivery, team coordination, and performance management in a highly visible environment. The work is operationally important, fast-moving, and hands-on, with the opportunity to shape how the team runs from the ground up and directly influence delivery outcomes.
Role Requirements
- experienced implementation manager (Must-have)
- large-scale data centre implementation or migration experience (Must-have)
- data centre infrastructure knowledge (Must-have)
- project management expertise (Must-have)
- stakeholder management (Must-have)
- resource and vendor management (Must-have)
- risk and issue management (Must-have)
- change management (Must-have)
- ticketing systems (Must-have)
- monitoring KPIs and SLAs (Must-have)
- strong communication skills (Must-have)
- ability to work independently (Must-have)
- trusted team leader (Must-have)
- Prince2 or PMP certification (Nice-to-have)
- ITIL Foundation (Nice-to-have)
About The Role
About the role
We're hiring an Implementation Manager to lead a small on-site technical team supporting a hyperscale data centre operator in Santiago. You'll be the on-the-ground lead for a team of field technicians, owning delivery, performance, and client relationship management for the site, while reporting into a remote leadership team.
What you’ll do
- Lead and schedule a team of data centre field technicians across multiple sites in Santiago.
- Own delivery against agreed KPIs and SLAs, and drive root‑cause fixes when targets are missed.
- Run weekly performance reviews with the client and contribute to monthly business reviews with leadership.
- Be the trusted on-site point of contact, managing day‑to‑day operations with a high degree of autonomy.
- Coordinate resourcing, elevate blockers, and ensure full compliance with client operating procedures and safety standards.
What we’re looking for
- Proven experience managing technical teams within a data centre or comparable critical‑infrastructure environment — this is essential, not preferred.
- Strong project management expertise, with a track record of managing KPIs/SLAs in an operational setting.
- Fluent English, spoken and written (hard requirement).
- A confident, trustworthy communicator, comfortable being client‑facing and managing a team with light‑touch remote oversight.
- Able to hit the ground running — this is not a training‑up role.
What’s on offer
- Competitive salary, benchmarked to the Santiago market for this role.
- A high‑autonomy leadership role with direct client visibility.
- The chance to build and run a team inside a world‑class, mission‑critical technical environment.
This role is being hired through Workfully on behalf of our client, a global technology infrastructure services provider. Client identity will be shared later in the process.
Equity
NO
Visa sponsorship
NO
Interview process
- Shortlisted
- 1st stage: TBC
- 2nd Stage: TBC
- 3rd Stage: TBC
- Offer sent
- Offer accepted