Human Resources Manager

Job Description – HR Manager (Travel Industry) Job Title: Human Resource Manager Industry Preference: Travel / Aviation / BPO / Customer Service Location: Mohali About the Role We are looking for an experienced HR Manager to build and manage the HR function for our growing travel company. The ideal candidate should have strong experience in hiring for sales/customer support teams, employee engagement, HR compliance, performance management, and handling workplace issues professionally. Key Responsibilities Talent Acquisition & Hiring Manage end-to-end recruitment for travel sales, ticketing, operations, customer support, HR, and back-office roles Create job descriptions, source candidates, screen profiles, and conduct interviews Build strong hiring pipelines for domestic & international travel process roles Coordinate onboarding, induction, and documentation Employee Relations & Culture Handle employee grievances, disciplinary actions, conflict resolution, and retention Maintain healthy workplace culture and employee engagement initiatives Conduct regular one-on-one discussions and feedback sessions Support managers in people-related decision-making HR Operations & Compliance Manage attendance, leave, employee files, HR documentation, warning letters, probation reviews, confirmations, and exit formalities Ensure compliance with labor laws, HR policies, and POSH regulations Handle workplace investigations sensitively and professionally Maintain confidentiality in employee matters Performance Management Design and manage KRAs/KPIs for sales and operations teams Run performance review processes and performance improvement plans Work with team leaders to improve productivity and accountability Compensation & Payroll Coordinate payroll inputs, incentives, attendance deductions, and salary structures Conduct salary benchmarking for travel industry hiring Manage offer negotiations and compensation discussions Training & Development Identify training needs for sales, customer handling, systems, and compliance Conduct onboarding and refresher training Work with department heads on employee development Required Skills Strong hiring experience for travel / BPO / sales profiles Good understanding of employee law & compliance in India Experience handling disciplinary matters Strong communication and conflict management HR documentation expertise Recruitment strategy & retention management High emotional maturity and confidentiality Preferred Experience Experience in travel agency / OTA / airline ticketing / travel sales company Knowledge of GDS hiring (Amadeus/Sabre/Galileo roles) Experience managing 30+ employee teams