HRO Specialist – HRO (Unemployment Claims & WOTC)

HRO Specialist – HRO (Unemployment Claims & WOTC) Job Summary: We are seeking a detail-oriented professional to manage Unemployment Claims and Work Opportunity Tax Credit (WOTC) processes. The role focuses on ensuring compliance, reducing claim costs, maximizing tax credit opportunities, and delivering high-quality support within an HRO environment. Key Responsibilities: Unemployment Claims Management • Review and analyze unemployment claims for accuracy and eligibility • Prepare and submit timely responses to state agencies • Coordinate documentation and support hearings and appeals • Investigate and challenge inaccurate or fraudulent claims • Track claim status and ensure timely resolution • Monitor impact on employer tax rates and identify cost-saving opportunities WOTC Processing • Conduct candidate eligibility screening for WOTC during hiring • Ensure accurate completion of IRS Form 8850 and related documentation • Submit applications to state workforce agencies within defined timelines • Track certification status and follow up on pending applications • Maintain audit-ready documentation and compliance records • Drive initiatives to maximize WOTC credit capture Reporting & Compliance • Generate regular reports on claims, WOTC credits, and savings • Ensure adherence to federal and state regulations • Maintain complete documentation for audits and compliance reviews • Identify and implement process improvements Stakeholder Management • Collaborate with HR, recruitment, payroll, and operations teams • Provide timely updates and insights to leadership • Address client queries and ensure high service quality Must-Have Skills: • Strong understanding of compliance and documentation requirements • Excellent communication skills (written and verbal) • Proficiency in MS Excel (tracking, reporting, analysis) • Strong attention to detail and analytical mindset • Ability to manage multiple priorities and meet deadlines Good-to-Have Skills: • Experience in HRO or shared services environment • Familiarity with IRS Form 8850 and state unemployment regulations Job Requirements: • Any Bachelor’s degree • 2–4 years of relevant experience (Analyst) • Willingness to work in core night shifts (mandatory) • Strong stakeholder management and problem-solving skills Key Competencies: • Attention to detail • Time management and accountability • Analytical thinking • Process improvement mindset • Client-centric approach