Housing Case Worker - Salisbury, Wiltshire, United Kingdom
Wiltshire Council
Job Description
Housing Case Worker - Salisbury, Wiltshire, United Kingdom Salary: 34,434 - 36,363 Hours per week: 37hours Interview date:Week beginning 25th of August 2026 Our Housing Solutions team ensures customers can get housing advice and help if theyre homeless or threatened with homelessness. The role is designed to help people who are threatened with homelessness avoid homelessness and ensure that homeless persons have suitable housing. In this crucial role, you will provide bespoke housing advice, empower customers to take steps to improve their housing conditions, work proactively topreventor relieve homelessness, make in-depth inquiries and issue defendable decisions in respect of the councils duties under Parts 6 and 7 of the Housing Act 1996.You'llcollaborate with various departments and agencies to fulfil our statutory responsibilities to homeless people and help others in housing need in our challenging housing market. We are looking for someone who not only has knowledge of landlord & tenant,allocationsand homelessness law, but also someone who is empathetic, adaptable, customerfocusedand able to work in a highly customer-focussed and trauma-informed way. Be the change you want today, advise and support those in your community in unsuitable housing and empower them to improve their housing prospects through applying for this role and securing your future. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefitshere. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customerfacing roles work entirely from their service location. We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity. Contact details John Walker, Housing Solutions Service Manager [email protected] and Kerry Keaveny, Housing Solutions Team Leader (Ash) at [email protected]. Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application. Application criteria Please download and read the role description and person specificationcarefully before you apply. Under the Health and Social Care Act (Regulated Activities) Regulations 2014, individuals involved in regulated activity must provide a full employment history and detail any gaps. Before clicking apply please complete thisfull-employment-history formand once completed please attach it to your application form. Under the Childrens Homes (England) Regulations 2015, individuals involved in regulated activity must provide a full employment history and detail any gaps. Before clicking apply please complete thisfull employment history formand once completed please attach it to your application form. We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Statement of commitment to equality and inclusion Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.