Hotel Manager

Job Description

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4 William Street, Perth, WA, 6000, AUSTRALIA

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The EQ Hotel is seeking an experienced and inspiring Hotel Manager to join our Executive Leadership Team ahead of the opening of Perth's newest luxury hotel.

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This is a unique opportunity to lead the hotel's day-to-day operations from pre-opening through to ongoing operations, establishing exceptional service standards, operational excellence, and a high-performing culture that delivers memorable guest experiences.

About the Role\n

As Hotel Manager, you will lead the hotel's day-to-day operations, ensuring exceptional guest experiences, strong financial performance, and operational excellence across all departments.

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Working closely with the General Manager and ownership, you will oversee Rooms Division, Food & Beverage, Engineering, Guest Services, Housekeeping, and back‑of‑house operations, driving service excellence, team performance, and commercial outcomes.

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As a key member of the pre‑opening Executive Leadership Team, you will lead operational planning, department readiness, recruitment, service standards, training, and opening readiness before transitioning into ongoing hotel operations.

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This is a hands‑on leadership role within a luxury hospitality environment.

Key Responsibilities Pre‑Opening\n

Lead operational planning and readiness activities across all hotel departments

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Support recruitment, onboarding, and development of department leaders and operational teams

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Establish service standards, SOPs, and operational procedures

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Coordinate mock service runs, operational testing, and opening readiness

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Embed a luxury service culture from day one

Hotel Operations\n

Lead the day-to-day operations of the hotel across Rooms, Food & Beverage, Engineering, Housekeeping, Front Office, and Guest Services

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Ensure exceptional guest experiences through consistent service delivery and operational excellence

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Monitor operational performance and implement continuous improvements

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Maintain a visible leadership presence throughout the hotel

Guest Experience\n

Champion a guest‑first culture that exceeds expectations

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Lead service recovery and ensure guest concerns are resolved professionally and promptly

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Monitor guest satisfaction results and drive ongoing improvements

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Work closely with department leaders to deliver seamless guest experiences

Commercial Performance\n

Support the development and delivery of the hotel's business plan and operating budget

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Drive revenue, profitability, productivity, and labour management across all departments

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Monitor operational KPIs and identify opportunities for improvement

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Balance commercial outcomes while maintaining luxury service standards

Leadership & Culture\n

Inspire, coach, and develop department leaders and their teams

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Foster a collaborative, positive, and high‑performing workplace culture

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Support recruitment, succession planning, performance management, and employee engagement

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Promote accountability, teamwork, and continuous development

Compliance & Risk\n

Ensure compliance with WHS legislation, hotel policies, and operational standards

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Support emergency preparedness, incident management, and risk mitigation

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Maintain compliance with regulatory requirements and company policies

About You\n

A minimum 5-7 years' experience in a senior hotel operations leadership role (Hotel Manager, Operations Manager, or similar) within an upper‑upscale or luxury hotel

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Proven experience leading multi‑department hotel operations across Rooms and Food & Beverage

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Previous pre‑opening hotel experience will be highly regarded

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Strong commercial and financial management skills, including budgeting, forecasting, labour management, and cost control

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Demonstrated success building high‑performing teams and leading operational excellence

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Strong understanding of Australian workplace legislation, WHS requirements, and hospitality awards

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Relevant qualifications in Hospitality Management, Business, or a related discipline are preferred

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Exceptional leadership, communication, and stakeholder management skills

Why Join The EQ Hotel?\n

Be part of a luxury hotel pre‑opening from day one

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Shape the hotel’s safety and security culture and frameworks

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Senior leadership role within a flagship Perth property

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Long‑term career opportunity as the hotel grows

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If you're a passionate hotel leader who thrives on creating exceptional guest experiences, developing great teams, and delivering operational excellence, we'd love to hear from you.

Your Role in Our Story\n

Join our founding team where you can shape exceptional experiences, lead with purpose, contribute to an innovative hospitality concept, and grow your career while making The EQ Hotel and related facilities and services a defining element of Perth's hospitality landscape.

Screening Questions\n

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• How many years of experience do you have in a senior hotel operations leadership role (Hotel Manager, Operations Manager, Executive Assistant Manager, or similar)?
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• Do you have previous pre‑opening hotel experience?
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• How do you ensure exceptional guest satisfaction while maintaining strong financial performance?
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• Describe your experience ensuring compliance with Australian WHS legislation, licensing requirements, and hospitality awards.
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• What do you believe are the most critical success factors when opening a new luxury hotel?
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• What are your salary expectations
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• What is your notice period, and when are you available to commence?
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• Do you have unrestricted Australian working rights? If not, please provide details of your current visa status.
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