Helpdesk Support Analyst

Job Description Job Description Description: Responsibilites: Serve as the first point of contact for IT support via phone, email, or ticketing system Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and applications Log, track, and manage incidents and service requests in the ticketing system Provide support for common systems such as email, printers, VPN, and network access Escalate unresolved or complex issues to appropriate teams Follow up with users to ensure issues are resolved and satisfaction is met Assist with user account setup, password resets, and access management Install, configure, and maintain end-user hardware and software Document solutions and contribute to the knowledge base Adhere to service level agreements (SLAs) and support standards Requirements: Minimum requirements: Associates degree and 1-4 years experience *position subject to CSWF requirements*