Helpdesk Specialist with Spanish or German @ Antal

Helpdesk Technician with Spanish or German ABOUT THIS ROLE As a Helpdesk Technician, in Technical Support team, your role will be delivering high-quality customer service and efficiently resolving basic technical issues.

PERKS & BENEFITS

• Hybrid work mode (3 times per week from office)
• Language courses
• Udemy e-learning platform
• Medical care package for the employee and family with the ‘Freedom of Treatment’ service
• Life insurance on preferential terms
• Multisport card
• Integration activities - ping pong in the office, board games, volunteer projects
• Employee referral scheme

• Fluency in German or Spanish(spoken and written) and English
• Previous experience in Helpdesk, IT support, or customer service
• Basic knowledge of IT systems, including browsers, email clients, and web-based tools
• Experience with ticketing systems (e.g., Zendesk) is a plus
• Ability to work in a fast-paced, customer-focused environment

Helpdesk Technician with Spanish or German ABOUT THIS ROLE As a Helpdesk Technician, in Technical Support team, your role will be delivering high-quality customer service and efficiently resolving basic technical issues.

PERKS & BENEFITS

• Hybrid work mode (3 times per week from office)
• Language courses
• Udemy e-learning platform
• Medical care package for the employee and family with the ‘Freedom of Treatment’ service
• Life insurance on preferential terms
• Multisport card
• Integration activities - ping pong in the office, board games, volunteer projects
• Employee referral scheme

,(Provide Level 1 IT support in German/English via phone and email, Troubleshoot basic hardware, software, and connectivity issues, Handle user inquiries related to web tools and platforms, Deliver professional, empathetic, and effective customer service ) Requirements: Helpdesk, IT Support, Customer Service, IT systems, Zendesk