Hebrew Speaking Customer Advisor (on-site)

Are you a confident communicator fluent in Hebrew with strong English skills? Looking to step into the dynamic tech world in one of Europe's most vibrant, sun-soaked capitals?

We are looking for an enthusiastic Hebrew-Speaking Customer Experience Advisor to join our fast-growing, multicultural team in Lisbon. In this role, you will act as a key point of contact for Hebrew-speaking users and business clients across one of the world's largest digital ecosystems and global tech leaders (focusing on digital advertising, creator tools, social connection, and enterprise support).

Whether you already live in Lisbon or are eager to make the move to Portugal, we offer competitive compensation packages tailored to your situation—including full relocation support!

Key Responsibilities

• Deliver Outstanding Support: Assist users and business customers via chat, email, and phone with inquiries regarding account management, platform features, digital tools, and advertising solutions.
• Problem Solve & Troubleshoot: Identify root causes of technical or operational issues, walk users through step-by-step solutions, and escalate complex cases to specialized internal teams.
• Drive Customer Satisfaction: Provide friendly, prompt, and accurate responses to maintain high customer satisfaction (CSAT) and resolution standards.
• Platform & Quality Guidance: Offer insights on best practices for platform tools, campaign setup, and account safety to help clients get the most value out of their digital presence.
• Continuous Learning: Stay up to date with new product updates, features, policy guidelines, and support tools through ongoing training sessions.

Minimum Requirements

• Hebrew Language: Full operational/fluent command of Hebrew (written and spoken) to seamlessly communicate with business users and consumers.
• English Language: Minimum B2 level in English (essential for internal communication, systems, and training).
• Work Authorization: Must possess EU citizenship, a valid Portuguese Work Permit, or a valid Portuguese Residence Permit (Título de Residência).
• Experience: Prior experience in customer service, tech support, call centers, or sales is a great bonus, but not mandatory! We provide full paid training from day one.
• Digital Mindset: Familiarity with social media platforms, online digital environments, or basic internet tools.
• Soft Skills: Excellent communication skills, strong empathy, active listening, and a positive, problem-solving attitude.

Mandatory Work Eligibility & Documents

To be considered for this role, candidates must legally hold the right to work in Portugal through one of the following methods:

1. EU / EEA / Swiss Citizenship: Possess a valid passport or ID card from an EU country, Iceland, Liechtenstein, Norway, or Switzerland.
2. Valid Portuguese Residence & Work Permit: Hold a current, active Portuguese Título de Residência or equivalent legal authorization granting immediate full-time work rights in Portugal.

Please note: We are unable to sponsor initial work visas for non-EU applicants who do not already possess legal work authorization for Portugal.

What We Offer & Compensation Options

We believe in supporting our employees every step of the way—whether you are local or relocating. Choose the package that best fits your situation:

Option 1: Standard Local Package (No Relocation Needed)

If you are already living in Lisbon and have your own accommodation:

• Base Salary: €1,767 Gross per month (paid over 12 months)
• Performance-based monthly bonuses
• Meal allowance included

Option 2: Full Relocation Package

If you are moving to Lisbon from abroad, we take the stress out of your move:

• Base Salary: €1,478.16 Gross per month
• Inclusions:
  • Flight Ticket: Fully covered flight to Lisbon.
  • Company Accommodation: A private room in a high-quality shared apartment with all utilities included (rent, electricity, water, gas, internet) for the entire duration of your contract!
  • Airport Pickup & Transfer: Smooth arrival assistance upon touchdown.
  • Bureaucracy Support: Full administrative help obtaining local registrations (NIF tax number, NISS social security, bank account setup, and health insurance registration).

Extra Perks & Career Development

• Paid Professional Training: Comprehensive initial and continuous training to build your tech support and digital communications expertise.
• Real Career Growth: Clear internal mobility pathways! Over 70% of our managers, trainers, and quality analysts started as advisors.
• Multicultural Environment: Work alongside colleagues from over 80 countries in modern, high-tech offices equipped with game zones, lounge areas, and cafeterias.
• Health & Wellness: Comprehensive private health insurance after 6 months of employment.
• Social Life: Regular team-building activities, sports tournaments, language courses, and community events to help you settle in and build a great social network in Lisbon.

Why Lisbon?

Lisbon is consistently voted one of the best cities in the world for expats. Enjoy over 300 days of sunshine per year, stunning Atlantic beaches, world-famous gastronomy, a buzzing nightlife, and a welcoming European lifestyle.