Head Receptionist

We are seeking an enthusiastic individual with a passion for animals to join us as a Head Receptionist at Harbour Vets Portsmouth

Location: Harbour Vets Portsmouth

Contract: Permanent

Hours: 40 hours per week

Shift Pattern: Monday - Friday

About Harbour Veterinary Group

Take a look at the practice here: Harbour Veterinary Hospital, Portsmouth - CVS Vets 24/7 | CVS Vets

About the role:

Day-to-day responsibilities will include:

• Managing the Receptionist team, including training and providing support and guidance
• Creating and managing the team rota
• Supporting with Recruitment and liaising with the internal recruitment team
• Account Control & Debt Management
• Manage the processing of insurance claims
• Assist in the management of our Healthy Pet Club

Additional Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we’re looking for in our Veterinary Head Receptionist:

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary will be dependent on skills and experience
• And all the usual CVS Vets benefits!

You can find a full list by clicking here: CVS Employee Benefits- what we can offer you!

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