Head of Operations

Vision

To be the UK’s leading digital infrastructure partner, enabling a fully connected future.

Mission

Deliver reliable, high-quality site access, infrastructure and services that support our customers’ evolving connectivity needs.

The Role

We're looking for an exceptional Head of Operations to lead the operational delivery of Cornerstone's bespoke network programmes. This is a high-impact leadership role responsible for shaping and executing operational strategy, driving delivery excellence, and ensuring outstanding outcomes for our shareholders and customers.

Reporting into senior leadership, you'll oversee complex, multi-million-pound operational portfolios, leading high-performing teams and trusted delivery partners to achieve ambitious business objectives. You'll combine strategic vision with operational rigour, creating the capability, culture and performance required to support the UK's ever-evolving digital infrastructure landscape.

Why This Role Matters

Connectivity powers everything. As Head of Operations, you'll play a pivotal role in enabling the infrastructure that keeps the UK connected.

You'll be responsible for translating strategic priorities into operational success, driving transformation, improving customer outcomes and ensuring Cornerstone continues to deliver at scale. Your leadership will directly influence performance, innovation, operational excellence and long-term business growth.

This is an opportunity to leave a lasting impact on one of the UK's most significant digital infrastructure businesses.

What You'll Do ✨

• Define and execute Cornerstone's operational strategy, aligning delivery with business and shareholder objectives.
• Lead large-scale operational and network delivery programmes, balancing performance, risk, resources and commercial outcomes.
• Own the successful delivery of multi-million-pound portfolios, ensuring robust financial management and operational governance.
• Act as a senior leader and trusted partner to shareholders, customers and executive stakeholders.
• Drive operational excellence through continuous improvement, process optimisation and data-led decision making.
• Lead and inspire matrix, multifunctional and remote teams, building a culture of accountability, collaboration and high performance.
• Champion transformation initiatives that enhance customer experience, operational efficiency and organisational effectiveness.
• Establish clear performance frameworks, reporting and governance to provide visibility of delivery health, opportunities and risks.
• Foster a strong culture of safety, compliance, wellbeing, diversity and inclusion.
• Develop future operational capability, ensuring the business is equipped to meet evolving customer and market demands.

What You'll Bring