Head of New Business Development

Brief Description

Head of New Business Development

Build and Lead ESP’s Net-New Growth Engine

Reading / Thames Valley | UK & US remit | Regular international travel

ESP Global Services is looking for an accomplished new-business sales leader to build and lead the next phase of our growth across the UK and US.

This is a player-coach role with a clear mandate: win significant new customers personally while building a team capable of doing the same.

You will carry a personal Year 1 target of £3m+ net-new ACV, alongside leading a team of approximately 5–7 sales professionals towards a combined £12m+ net-new ACV target.

We are looking for someone who enjoys being close to customers and deals: opening relationships, understanding complex customer challenges, shaping solutions, navigating enterprise buying cycles and converting opportunities into long-term partnerships.

The Opportunity

ESP Global Services provides technology support, managed services and workforce solutions to major organisations operating complex and internationally distributed environments.

We have established global delivery capability, strong customer relationships and operations spanning more than 150 countries. Our next stage of growth requires a more focused and consistent approach to winning new customers.

As Head of New Business Development, you will lead that agenda.

You will own the new-business lifecycle from target-account strategy and initial engagement through qualification, solution development, negotiation and close — while developing a high-performing new-business team across the UK and US.

Importantly, you will remain personally active in the market.

What You Will Lead

You Will

• Personally originate, develop and close significant net-new logo opportunities.
• Deliver £3m+ personal net-new ACV while leading the team towards £12m+ in Year 1.
• Build a focused target-account and market development strategy.
• Develop senior relationships with prospective customers and strategic stakeholders.
• Lead, coach and develop a UK and US new-business team with differing levels of experience.
• Establish consistent opportunity qualification and sales methodology, using MEDDIC, BANT or equivalent.
• Improve pipeline quality, conversion, CRM discipline and forecast accuracy.
• Ensure resources are concentrated on opportunities where ESP has a credible route to win.
• Partner with bid, pricing, solution and delivery teams to create commercially compelling propositions.
• Use wins and losses to continually improve sales execution.
• Ensure newly won customers transition successfully into Customer Success through a structured, relationship-led handover.

Requirements

What We Need to See

Above all, we need evidence that you have personally created and won genuine net-new business.

We will want to understand the customers and opportunities you originated, the complexity and value of the deals, how you established the initial relationship and the role you personally played in converting them.

You Are Likely To Bring

A strong net-new sales track record

Experience originating and closing significant new-logo opportunities within enterprise or mid-market customers.

Continued personal sales ambition

You still enjoy developing relationships, opening opportunities, shaping solutions, negotiating and closing — and are comfortable carrying a substantial personal target.

Complex solution-selling capability

Experience navigating multi-stakeholder sales cycles, procurement, commercial negotiation and sophisticated service propositions.

Relationship-led commercial judgement

The ability to establish credibility with senior decision-makers, understand their business challenges and develop relationships that extend beyond the transaction.

Leadership and coaching capability

Experience developing salespeople and creating greater consistency, confidence and accountability across a team. We will also consider an outstanding senior individual contributor ready to make the transition into sales leadership.

Commercial and pipeline discipline

Confidence using structured qualification, CRM data and performance metrics to distinguish genuine opportunities from activity and make informed decisions about where to invest sales effort.

A global outlook

The ability to work effectively across different geographies and cultures, including regular international travel.

What Success Looks Like

After 12 months, you will have helped create a stronger, more predictable new-business engine for ESP.

Alongside delivery of the £3m+ personal and £12m+ team net-new ACV targets, we expect to see:

• A high-quality pipeline focused on defined target accounts.
• Improved new-logo conversion and forecast accuracy.
• Stronger qualification and earlier decisions on lower-probability opportunities.
• A team operating with consistent new-business behaviours.
• Clear development and progression of sales talent.
• Strong collaboration across Sales, Bid, Solutions, Delivery and Customer Success.
• New customers transitioning into ESP through a professional, relationship-led handover.

Is This Your Next Opportunity?

This role could suit an experienced Head of New Business, New Business Director, Sales Director, Enterprise Sales Leader or a highly successful senior new-business salesperson ready to take on broader leadership responsibility.

Your background may be in technology, managed services, outsourcing, professional services, workforce solutions or another complex B2B services environment.

What matters most is your evidence of creating opportunities, building trusted senior relationships and converting those relationships into significant new customers.

For the right person, this is an opportunity to do more than inherit a sales function. You will help build it — shaping how ESP approaches new markets, develops sales capability and wins the customer relationships that underpin our next stage of growth.

Summary

About ESP Global Services

ESP Global Services is an international technology and managed services business delivering IT support and infrastructure solutions across more than 150 countries.

We support complex, business-critical environments across multiple sectors, with particular strength in Transportation and Aviation. Our portfolio spans managed services, technology solutions, professional services and workforce solutions, giving our sales teams the opportunity to develop sophisticated solutions around genuine customer challenges.

ESP combines international delivery capability with the agility of a specialist organisation. Senior commercial leaders can make a visible impact here — influencing our go-to-market approach, shaping propositions and building significant long-term customer partnerships.

ESP Global Services is an equal opportunities employer. We value different perspectives and experiences and are committed to creating an inclusive environment where people can contribute, develop and succeed.

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