Head of Customer Service
A-Gas
Job Description
A-Gas is the global leader in the lifecycle management of refrigerant gases and associated products. Through responsible supply, recovery, reclamation and destruction, we help industries reduce emissions and support a more sustainable future.
About the Role
As we continue to grow our footprint in the Australia/New Zealand market, we're looking for a commercially minded leader to improve the way we: serve our customers, work cross functionally, and ultimately drive better commercial performance across the region.
Whilst being the hands-on leader of our Customer Service division, other core responsibilities include:
Overseeing the customer service team SOPs including, order processing, claims, CRM accuracy and the day-to-day coordination of customer activities.
Ownership of the sales order pipeline and leading the weekly customer reporting
Working closely with Commercial and Operations teams to deeply understand customer requirements, and identify growth opportunities
Lead the division’s process improvement, identify inefficiencies across customer lifecycle and work with stakeholders to simplify, improve or automate them.
About You
To successfully manage this function, you will have demonstrated experience working in customer service teams and leading process improvement which cross functionally supports broader business units.
We see this person as a self-starter with a proactive, forward-thinking approach. But, at the very least you naturally enjoying working with people as part of your role, and subsequently, have great communication skills at all levels.
Other experience you will require for this role:
Managed a Customer Service or Customer Operations function.
Experience with identifying and reporting on customer trends
High proficiency using business systems such as a CRM and MS suite
Worked cross functionally with Operations, Sales and Finance teams
Experience in industrial gases, chemicals, refrigeration and HVAC-R, manufacturing, industrial distribution, or energy markets will be particularly well suited to this role.
Why Join A-Gas?
Join an industry and global market leader.
Lead an established team while influencing how the broader business operates.
Work closely with Commercial, Operations and Finance leadership.
Be part of a business with a strong sustainability and environmental purpose.
Genuine career growth opportunities within a global organisation experiencing continued expansion.
People around the world come into contact with our products every day, often without realising it; from the refrigerant in the fridges and freezers at your local supermarket to the air conditioning in your car, what we do is a critical part of modern life.
A-Gas is the world leader in the supply and lifecycle management of refrigerants and associated products and services. For 30 years, through our first-class recovery, reclamation, and repurposing processes, we have been capturing refrigerant gas for future reuse or safe destruction, preventing its harmful release into the atmosphere.
People around the world come into contact with our products every day, often without realising it; from the refrigerant in the fridges and freezers at your local supermarket to the air conditioning in your car, what we do is a critical part of modern life.
A-Gas is the world leader in the supply and lifecycle management of refrigerants and associated products and services. For 30 years, through our first-class recovery, reclamation, and repurposing processes, we have been capturing refrigerant gas for future reuse or safe destruction, preventing its harmful release into the atmosphere.
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Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- How many years' experience do you have as a Head of Customer Service?
- How much notice are you required to give your current employer?
- Do you have Trend Analysis experience?