Head of Client Solutions, Spanish-Speaking-South-America

Head of Client Solutions, Spanish‑Speaking‑South‑America

Location:

Employment Type:

Regular

Job Code:

A156275

Responsibilities

Client Solutions Strategy & Vision

• Define and own the overall Client Solutions strategy across verticals in partnership with Sales and regional leadership
• Set clear priorities, operating models, and success metrics aligned to business goals
• Translate global strategy into relevant, scalable execution plans

Business Ownership & Execution

• Own deployment and execution of Client Solutions strategy through Team Leads and Client Solutions Managers
• Drive revenue growth through improved campaign performance, upsell opportunities, renewals, and reactivation strategies
• Act as a escalation point for complex client and agency challenges
• Advocate for in‑region market needs and nuances to influence the global product roadmap and align cross‑functional product areas to streamline go‑to‑market strategies and remove execution barriers

Product & Platform Leadership

• Partner with Product, Global Client Solutions, and XFN teams to influence product roadmap and platform improvements
• Serve as a thought leader on the future of Advertising, representing TikTok at major industry events and advocating for in‑region product needs with global teams to address unique dynamics
• Maintain operational cadence to monitor business health, overseeing the end‑to‑end sales pipeline for the TikTok for Business portfolio, and leading regular business reviews to ensure strategic alignment and identify growth opportunities across the GBS/Client/Agency portfolio
• Drive adoption and revenue acceleration of core and nascent products, ensuring the team codifies and scales optimal activations and use cases for maximum client impact
• Own vertical‑level programs and ensure strong execution and adoption
• Champion client and market feedback to shape scalable solutions

People Leadership & Org Development

• Lead, coach, and develop Client Solutions Team Leads and individual contributors
• Build a high‑performing, inclusive organization with strong talent pipelines and succession planning
• Set a clear bar for TikTok‑caliber client service, collaboration, and leadership behaviors

Cross‑Functional & Global Collaboration

• Partner closely with Sales, Marketing Science, Ops, Finance, and Product to deliver end‑to‑end client solutions
• Collaborate with global Client Solutions leaders to share best practices and drive global initiatives
• Represent Client Solutions in leadership forums and strategic discussions

Qualifications

Minimum Qualifications

• Able to work out of our office full‑time (Monday‑Friday)
• Years of experience in client solutions or account management
• Proven experience leading teams and driving business impact across Latin America, navigating multi‑market complexity, cultural nuances, and diverse regulatory environments
• Deep knowledge of the LATAM media landscape, including the interplay between traditional media, video/social platforms and performance/programmatic players
• Deep technical expertise in the Digital Ads ecosystem, with a pragmatic ability to translate product features and adoption (Performance and Branding formats) into immediate ROI/Value for clients
• Ability to communicate in Spanish, English (both written & verbal) due to working with stakeholders who speak those languages in the markets you will be working with
• Proven track record of defining and executing complex customer or product strategies that deliver long‑term business value and strong analytical skills with the ability to translate data into actionable insights

Preferred Qualifications

• Passion for TikTok
• Excellent stakeholder management, influence, and communication skills
• Experience in Digital Advertising

In‑Office Policy

The company will be transitioning to 5 days in‑office by September, 2026*

Please note, only CV's submitted in English will be considered*

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