Guest Services Manager

Guest Services Manager -Aloft Hotel & Residence Inn by Marriott Belfast Titanic Quarter Be part of something new in Belfast. We are looking for a passionate, energetic, and guest-focused GSM to join the opening team of our exciting dual-branded Marriott property in Titanic Quarter — bringing together the vibrant style of Aloft and the extended-stay comfort of Residence Inn by Marriott. This is an excellent opportunity for a hospitality professional who thrives in a fast-paced environment, enjoys leading teams, and is passionate about delivering exceptional guest experiences across two distinctive Marriott brands.

The Role As Duty Manager, you will play a key leadership role in the day-to-day operation of both hotels, ensuring outstanding service standards, operational efficiency, and a memorable guest journey from arrival to departure. You will support departmental teams across Front Office, Food & Beverage, and guest services while acting as a hands-on operational leader during shifts. Key Responsibilities Lead daily hotel operations across both properties during assigned shifts Deliver exceptional guest service and resolve guest concerns professionally and efficiently Support and motivate operational teams to achieve brand and service standards Ensure compliance with Marriott policies, health & safety, and operational procedures Assist with team training, coaching, and performance support Monitor guest feedback and drive continuous improvement Work closely with Heads of Department to ensure smooth hotel operations Manage shift handovers, incident reporting, and operational communication Support achievement of financial and operational targets About You We are looking for someone who: Has previous supervisory or management experience within hospitality or hotels Has strong leadership and communication skills Is highly organised and able to work under pressure Has a passion for guest experience and team development Is flexible to work shifts, including evenings and weekends Marriott experience is advantageous but not essential What We Offer Opportunity to join a newly opened Marriott dual-branded hotel Career development within JMK Group Competitive salary Employee discounts across Marriott properties worldwide Supportive and dynamic team environment Training and development opportunities