Guest Experience Team Member - Lincolnshire, DN35 0PW

Guest Experience Team Member - Lincolnshire, DN35 0PWPosition: Guest Experience Team Member Type: Full-Time / Part-Time / Seasonal Pay Rates: Up to12.71 per hour depending on age

Join our One Great Team here at Haven as a Guest Experience Team Member, where youll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!

As a Guest Experience Team Member,youllbe interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros,youllplay a key role in making every guests stay unforgettable.

Key Responsibilities - Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression. - Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless. - Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience. - Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service. - Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.

Requirements - Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training. - Customer focused with a passion for working with people. - Can actively listen, communicate clearly, andmaintaina professional, friendly manner. - Ability to handle challenges or guest complaints with patience, tact, and efficiency.