Guest Experience & Community Manager

Company Description Buteak Suites is a boutique hospitality brand dedicated to offering guests a unique and memorable experience that combines personalized comfort with exceptional service. Located in Bengaluru, our mission is to create welcoming spaces where guests feel at home while embracing local culture and modern amenities. With a strong focus on community engagement and sustainable practices, we strive to elevate the hospitality experience for every visitor.

Join our team to be part of a dynamic environment that values creativity, excellence, and hospitality at its finest. Role Description This is a full-time, on-site role based in Bengaluru for a Guest Experience & Community Manager. The role involves overseeing the daily guest experience, ensuring excellent customer service, and managing communications.

You will act as a liaison between guests and the operations team, handle guest relations, address inquiries, and ensure a seamless stay experience. The role also includes planning and managing community engagement initiatives, events, and fostering strong relationships with guests and local partners to create a vibrant community around Buteak Suites. Qualifications Strong interpersonal and communication skills for guest relations and community interaction.

Experience in hospitality, customer service, or a related field, with a focus on luxury or boutique accommodations. Event planning, community engagement, and relationship-building skills. Organizational and multitasking abilities to handle daily operations efficiently.

Knowledge of hospitality software and systems is a plus. A passion for creating memorable guest experiences and fostering a sense of community. Problem-solving skills to address guest concerns quickly and effectively.

Bachelor's degree in Hospitality, Tourism, Management, or a related field (preferred).