Group Sales & Customer Service Manager

Are you a natural leader who brings energy, positivity, and a genuine passion for customer experience? Do you have a track record of motivating sales and service teams to deliver results? This could be the role for you. We're recruiting on behalf of a highly respected, nationally recognised service business — one with real heritage, a strong brand, and a culture that genuinely puts the customer at the heart of everything it does. The Role This is a sales-biased leadership role with a customer service soul. You'll be managing a close-knit North West team — two Sales Estimators and a small group of on-site Move Managers — responsible for handling all moving enquiries across the region, from first contact through to completion. House moving is one of the most stressful events in a person's life. Your team takes that stress away. Your job is to make sure they're doing it brilliantly, consistently, and with genuine care — while hitting commercial targets and driving the business forward.

What You'll Be Doing Leading, coaching, and motivating a small, high-performing sales and customer service team Driving pipeline performance and revenue through hands-on team management Ensuring every customer touchpoint delivers an exceptional experience Monitoring KPIs, identifying trends, and implementing improvements Handling escalated queries and keeping service quality front and centre Supporting recruitment, onboarding, and ongoing team development Reporting on performance and collaborating with operational colleagues What We're Looking For Industry experience in removals isn't required — this is about the right person and the right personality. If you have led a team of coordinators, sales consultants, customer service or admin staff in any service-led environment, we want to hear from you. You'll be: Sales-driven, commercially sharp, and target-focused A motivator — someone with a skip in their step who brings the best out of others Customer-obsessed, with a genuine understanding of the customer journey Calm under pressure, solutions-focused, and a strong communicator Experienced using CRM systems and comfortable working with data and reporting The Package £40,000 basic salary £4,000 car allowance Quarterly performance bonus Pension, employee assistance programme, staff discounts, and additional benefits Real growth opportunity — this is a role with a future