Global Account Director

Overview

As Global Major Account Director, you will drive growth and profitability for a portfolio of global enterprise customers. You will own executive relationships, align Ricoh’s capabilities with client objectives, and lead virtual teams across countries. You’ll uncover new opportunities in digital services, workplace tech, software, and managed services, delivering measurable outcomes for both client and Ricoh.

This role sits at the intersection of strategy and execution, enabling cross‑functional collaboration and long‑term customer value. You’ll work in a people‑first, inclusive culture that supports development and meaningful impact.

• fair rewards
• flexible working
• wellbeing resources
• recognition programmes
• volunteering and sustainability initiatives
• career opportunities across functions and countries

• Own strategic relationships with senior decision-makers at global enterprise customers
• Develop and execute global account strategies to drive sustainable revenue growth
• Identify and commercialize opportunities in digital services, workplace technology, software, automation and managed services
• Increase wallet share by aligning with customer priorities and transformation programs
• Lead complex multinational sales engagements from opportunity to delivery
• Build trusted advisor relationships by understanding industry trends and challenges
• Collaborate with sales, technical, service delivery and regional leadership across Ricoh’s global business
• Provide strategic direction to cross‑functional virtual account teams
• Ensure customer satisfaction, operational excellence and achievement of contractual commitments
• Deliver against ambitious revenue, profitability and growth objectives

• Proven success in managing and growing large multinational customer relationships
• Experience in strategic account management, enterprise sales or global account leadership
• Background in IT services, managed services, digital transformation, cloud, software, workplace technology or consulting
• Experience engaging and influencing C-suite and senior stakeholders
• Track record of delivering complex, multi‑country sales opportunities and long‑term growth
• Experience leading cross‑functional teams in a matrix organisation
• Fluent English; additional languages advantageous

• Consultative selling
• Negotiation
• Relationship management
• Enterprise technology trends and their business impact
• Digital services, cloud, software, workplace technology
• IT services and managed services