Global Access Management(GAM/IAM) Lead - (Remote/ Onsite)
QAAgility Technologies
Job Description
Job Title: Global Access Management(GAM) / IAM Lead (Remote/ Onsite) Experience: 8+ Year s Location: Remote / On-Site (UA E) Role Descripti on:The Senior Global Access Management (GAM) / IAM Lead owns the end-to-end lifecycle of access management โ process, tools, and operations โ across all enterprise systems. The role is the single accountable owner for access governance, Segregation of Duties (SoD), User Access Reviews (UARs), and the operational stability of the GAM function, ensuring access is managed securely, consistently, and in line with security, audit, and compliance requiremen ts. Role Purp ose:Own day-to-day access management and governance across enterprise syst ems.Ensure access is granted, reviewed, and removed in line with security and compliance requireme nts.Act as the accountable owner for access governance and operational stabil ity. Key Responsibil itiesEnd-to-End Lifecycle Owne rshipOwn the full GAM lifecycle across process, tools, and operations as a single accountable func tion.Process: design, document, and continuously improve access management processes (JML, requests, approvals, exceptions, recertificati ons).Tools: own the IAM/IGA/PAM toolchain โ configuration baselines, roadmap, upgrades, integrations, vendor and license management, and platform he alth.Operations: manage day-to-day access operations, ticket queues, SLAs, incident and problem management, and on-call/escalation for access-related is sues.Drive automation and self-service to reduce manual effort and turnaround time.Segregation of Duties (SoD)Own the SoD framework, including conflict/ruleset matrices and toxic-combination definitions across in-scope applications (including ERP/finance where applica ble).Maintain and evolve the SoD ruleset in partnership with business process owners and control ow ners.Run SoD violation detection, remediation workflows, and exception governance, including mitigating cont rols.Produce SoD reporting and KPIs for governance forums, audit, and risk commit tees.User Access Reviews (UARs) & Certifica tionsDesign and run UAR campaigns โ scope, frequency by risk tier, reviewer assignment, delegation, and escalation r ules.Own the certification platform/tooling, evidence retention, and audit traceabi lity.Enforce closed-loop remediation with revocation SLAs and tracking of repeat find ings.Report on completion rates, revocation aging, and exception trends to leader ship.Operational Excellence & Repo rtingDefine and meet SLAs and operational KPIs for access requests, reviews, and incid ents.Maintain dashboards covering request throughput, MTTR, UAR completion, SoD violations, and privileged access met rics.Drive continuous improvement through automation, process simplification, and tool optimiza tion.Other Responsibil itiesOwn access governance across IT, OT, and business applicat ions.Define and maintain access standards, role models, and approval struct ures.Manage joiner, mover, and leaver processes and ensure timely execu tion.Oversee privileged access governance in alignment with PAM cont rols.Manage vendor and third-party access, including approvals, duration, and rev iews.Handle access exceptions, emergency access, and break-glass proce sses.Support access requirements for new projects and system onboar ding.Work closely with Security, Infrastructure, HR, application owners, and ven dors.Support audits, security assessments, and compliance rev iews.Track access-related risks, issues, and remediation to clo sure. Audit & Compliance (Recomme nded)*Support internal and external audits related to access manag ement.Provide audit evidence for access provisioning, privileged access, SoD violations, and access re views.Track and support remediation of audit findings and management action plans related to IAM / access gover nance.Ensure access controls align with internal policies and applicable regulatory require ments. Technical Experience (Req uired)*Hands-on experience working with IAM/ IGA platforms (any major v endor).Hands-on experience with SoD tooling and ruleset configu ration.Experience designing and running access certification / UAR campaigns within an IGA pl atform.Practical understanding of directory services (e.g. Active Directory/ LDAP).Experience with access provisioning and de-provisioning wor kflows.Working knowledge of role-based access control (RBAC) and access models.Familiarity with privileged access integration and alignment with PAM co ntrols.Ability to review and support access design for applications and infrastr ucture.Experience handling access exceptions, emergency access, and break-glass sce narios.Technical Experience (Pre ferred)Exposure to PAM solutions and privileged access gove rnance.Experience supporting access for legacy systems, network devices, or OT enviro nments.Understanding of authentication concepts (MFA, SSO, service acc ounts).Experience working with ITSM tools for access request wor kflows.IAG Implementation โ Scope & Key Delive rables*Current-state assessment and target operating model for access governance, with a phased IAG delivery roadmap and mileston e plan.IAM/IGA platform build: configuration baselines, HR/AD/ITSM/PAM integrations, and environment promotion through to g o-live.Role model and RBAC design delivered, including role mining, approval structures, and exception ha ndling.Automated joiner/mover/leaver workflows in production with SLA-bound request, approval, and revocation flows.SoD ruleset build-out, conflict remediation, and mitigating-controls library across in-scope applic ations.Enterprise UAR / access certification campaigns configured, piloted, and rolled out by risk tier with closed-loop remed iation.Application onboarding pipeline established โ access model definition, role design, and standardized onboarding pl aybook.Operational handover to BAU: runbooks, KPI/SLA dashboards, support model, and audit-ready evidence packs. Experience & Skills (Minimum) 7โ10 years of experience in IAM, IGA, or access managemen t roles.Strong working knowledge of access governance and identity lifecycle man agement.Demonstrated experience owning end-to-end access management across process, tools, and ope rations.Hands-on experience designing and operating SoD frameworks and rulesets, including conflict reme diation.Proven experience running UAR/certification campaigns at enterpris e scale.Experience owning the IAM/IGA/PAM toolchain lifecycle โ configuration, integrations, upgrades, and vendor man agement.Experience defining and meeting operational SLAs and KPIs for an access management f unction.Hands-on experience with IAM and/or IGA pl atforms.Experience supporting audit, compliance, or regulatory requi rements.Ability to work independently and take ownership of o utcomes.Clear communication and stakeholder management skills. Certifications (P referred)Industry certifications in IAM, cybersecurity, or identity governance (e.g.
IAM/IGA, security funda mentals).Vendor certifications related to IAM or PAM platforms ar e a plus.General security certifications demonstrating governance and control understanding are be neficial.