General Manager

Description: Who We Are: At Starbird, we’re not just serving crispy, crave-worthy chicken — we’re redefining what fast casual can be. We believe food should be fresh, flavorful, and feel-good — and the same goes for how we treat our people. As a rapidly scaling restaurant brand expanding corporate and franchise locations, our people systems must be as strong as our food and hospitality.

We are building operational infrastructure that is compliant, data-driven, scalable, and designed for long-term growth. Role Overview Lead your restaurant like a CEO as Starbird continues rapid growth. You are the operational engine and hospitality leader, responsible for overall performance, guest satisfaction, team development, and strong financial results.

This is a build-and-scale role requiring operational rigor, internal controls, adaptability, and a balance of compliance and exceptional guest experience. Who You Are • Hospitality-driven, people-focused, and energized by fast-paced restaurant environments • Passionate about great food and the guest experience • Strong sales mindset with the ability to upsell and drive revenue • Experienced leader with deep skills in coaching, development, and team motivation • Analytical, detail-oriented, and disciplined in process and data • Calm, decisive, ethical, and solutions-oriented under pressure • Comfortable in high-growth environments and committed to continuous improvement • Collaborative partner across Operations, Finance, Legal, People & Culture, IT, and Marketing What You’ll Do Guest Experience & Service • Ensure high standards for food, beverage, hospitality, and service recovery • Maintain strong floor presence, personalize guest interactions, and anticipate guest trends Financial & Administrative Management • Uphold company policies and all regulatory requirements • Manage Harri and Paylocity; ensure accurate timekeeping and acknowledgements • Oversee cash handling, credit controls, and inventory management • Own P&L performance, revenue growth, cost control, and profitability Restaurant Operations • Lead daily restaurant, catering, and third-party delivery operations • Ensure accurate staffing, clear scheduling, and consistent service standards • Maintain inventory procedures and drive operational improvements Leadership & Team Development • Recruit, hire, onboard, and mentor managers and team members • Build bench strength and deliver ongoing coaching and training • Ensure accurate timecards, clear schedules, and effective labor management Sales & Marketing Support • Execute local and national promotions, events, and limited-time offers • Support group business, site visits, and client interactions • Elevate guest satisfaction through team development and product quality Cross-Functional Partnership • Collaborate with Marketing, Technology, Culinary, People & Culture, and Finance • Execute brand initiatives, LTO rollouts, training programs, and technology enhancements Requirements: • Background in hospitality, service, and people/metrics management • 7+ years managing fast-paced, growth-driven restaurants • 5+ years hiring, developing, and managing teams • Proven ability to grow business and build guest loyalty • Experience with restaurant software (Harri, Paylocity, OPUS, Google Workspace, Microsoft Office) • Experience implementing complex systems and processes • Strong communication skills; Spanish bilingual a major plus • Ability to multitask, adapt quickly, and deliver operational excellence Compensation details: 85000-90000 Yearly Salary PI48270fca882d-35575-40413731 More detail about Starbird Chicken - Palo Alto, please visit https://culinaryagents.com/entities/605233-Starbird-Chicken---Palo-Alto