General Manager

General Manager At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Location We are seeking an experienced General Manager for the new Nissan Stadium in Nashville, TN. Unit Description Sodexo Live! is proud to be the hospitality partner for the Tennessee Titans' upcoming new Nissan Stadium, set to open in April 2027. The team is assembled under a multi-year contract to lead operations beginning Summer 2026 with the first major event scheduled for April 2027.

The 60,000-seat enclosed stadium will host NFL games, college football, concerts, and global events. It features panoramic skyline views, the largest rooftop bar in the US, and a 12,000 sq ft community center. Principal Function The General Manager will oversee a high-performing team delivering exceptional guest experiences through food, beverage, and premium services.

They will be the strategic leader driving operational excellence, innovation, and community engagement. Responsibilities include hands-on leadership to facilitate dining experiences that exceed guest expectations while maximizing revenue and controlling expenses. The highest priorities are adherence to Sodexo Live!'s standards for quality, service, timeliness, safety, security, sanitation, and regulatory compliance.

Essential Responsibilities Lead all operations including concessions, catering, suites, clubs, and special events for the stadium. Provide hands-on leadership and direction to department heads and staff. Foster relationships with the Titans organization, vendors, and community partners.

Champion innovation in service delivery, technology, and fan engagement. Manage the financial performance of the venue through effective control of expenses and the development, analysis, and implementation of budgets, sales plans, and forecasts. Participate in the recruitment, selection, and training processes as needed.

Identify and respond to client and customer feedback and assist in escalated situations as necessary. Ensure compliance with company standards, client specifications, contractual obligations, and other legal and regulatory compliance requirements. Qualifications Bachelor’s degree and/or appropriate combination of education and experience to support on-the-job effectiveness.

At least 5 years of previous senior leadership experience within a diverse, contract-managed food and beverage environment. Proven success in leading large teams and focusing on exceptional client relationships and customer service. Strong financial acumen and experience managing multimillion-dollar operations.

Passion for sports, entertainment, and creating unforgettable guest experiences. Ability to thrive in a fast-paced, high-profile environment. Demonstrated success in interfacing with a variety of organizational functions and departments.

Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements. Self-starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business. Other Requirements Able to work effectively and safely while subject to wet floors, temperature extremes, and excessive noise; must be able to lift up to 50 pounds; must be able to maneuver in an often tightly-quartered environment.

Hours may be extended or irregular to include nights, weekends and holidays. Benefits We offer a comprehensive benefits package beginning on day one, including: Health Savings and Flexible Spending Accounts Life and Disability Insurance Accident, Critical Illness, and Hospital Indemnity Coverage Identity Theft Protection Adoption Assistance Equal Opportunity Statement Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law. #J-18808-Ljbffr