GENERAL MANAGER

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Come as you are! We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration.

Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world. What We Value Collaborative Creativity: We believe the act of creating together amplifies possibilities. Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.

Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong. Authentic Compassion: We are “kind punks” – supportive to each other and standing up for what we believe in. Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on… Job Description General Manager Job Disclosures Location: (On‑site) Las Vegas, NV Deadline: March 31 2026 (the deadline may be extended at the company’s discretion) Job Summary The General Manager (GM) oversees the day‑to‑day experience delivery and operations of a Meow Wolf exhibition, ensuring each day is delivered with excellence while staying true to Meow Wolf’s purpose, vision, and values. The GM focuses on operational excellence, managing all aspects of the facility – from food & beverage and retail to guest service, safety, and staff leadership. The GM drives operational efficiency, leads a diverse team, and creates an environment where creativity, playfulness, and authentic compassion are celebrated, all while maintaining high standards of service and safety.

Key Responsibilities Operational Leadership: Manage and oversee day‑to‑day operations of ticketing, retail, food & beverage, facilities and exhibition, as well as safety and security. Ensure all departments run efficiently and effectively to provide a consistent, high‑quality experience for guests. Team Leadership & Development: Lead, coach, and develop a high‑performing team of managers, holding them accountable to consistently meet and exceed organizational standards.

Provide ongoing training, performance feedback, and clear growth opportunities to drive individual and team success. Foster a culture of teamwork, excellence, high morale, and accountability, ensuring that all staff contribute to achieving exceptional results and upholding the company’s values and goals. Private Event & Group Sales: Oversee the development and execution of strategies to drive revenue growth through private events and group bookings, ensuring the team meets financial targets.

Provide strategic direction and collaboration across marketing and operations teams to ensure seamless and successful delivery of all events, monitoring team performance and event execution quality. P&L Management: Take full ownership of the location’s Profit & Loss (P&L) statement, driving strategies to maximize revenue and control costs. Develop and manage annual operating budgets, providing regular performance updates to leadership.

Identify and implement opportunities for financial improvement and operational efficiency to ensure a strong bottom line. Experience Delivery & Design: Oversee the day‑to‑day delivery of the guest experience, ensuring alignment with the creative vision and brand standards. Collaborate with creative and technical teams on the maintenance and evolution of the exhibition and ancillary experiences.

Utilize guest feedback and operational data to inform strategic decisions that enhance the overall experience and drive repeat visitation. Safety & Compliance: Ensure the location operates in full compliance with safety regulations and actively promote a culture of safety for guests and staff. Operational Efficiency: Optimize staffing, scheduling, and resource management to maintain smooth operations.

Regularly assess and improve operational processes to maximize efficiency and cost‑effectiveness. Facility Management: Oversee the maintenance and cleanliness of the entire location, ensuring that all equipment and facilities are in top working order. Coordinate with facility management teams to address any issues that arise promptly.

Required Qualifications 10+ years of proven experience in a leadership role within a fast‑paced, customer‑focused environment (e.g., hospitality, entertainment, or retail). Strong track record of leading, developing, and motivating teams to achieve performance goals. Solid experience in overseeing the daily operations of a complex facility, including guest services, food & beverage, retail, and safety.

Experience managing guest service teams, with a focus on delivering superior guest experiences and resolving issues effectively. Strong understanding of customer satisfaction metrics and a commitment to continuous improvement based on guest feedback. Strong financial management skills, including forecasting, budgeting, and expense control.

Ability to analyze business performance and take corrective actions to meet profitability and operational goals. Knowledge of health and safety regulations and ability to ensure compliance within a public‑facing business environment. Exceptional communication skills, both written and verbal, with the ability to build relationships with diverse teams and stakeholders.

Ability to obtain required licenses and certifications for your location. Work Environment and Physical Demands Work Environment: This job operates in a professional office environment and in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects (strobing lights, fog machines), and small or enclosed spaces. Physical Demands: Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night.

Employee may be required to remain in a sitting or standing position for prolonged periods, repeat movements that may include the wrists, hands, and/or fingers, lift up to 20 pounds at times, and possess close, distance, color, peripheral vision and depth perception. Must be able to adjust focus. The employee will comply with company and OSHA standard workplace safety protocols.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Schedule This is a full‑time position. Standard business hours apply, with flexibility required for travel, events, and operational needs, including availability to work varied shifts, evenings, weekends, and holidays.

Travel Limited domestic travel ( Supervisory Responsibilities Directly leads and develops the exhibition management team. Provides oversight to operational teams, ensuring alignment with business goals and guest experience excellence. Other Duties Job duties, responsibilities, and activities may change at any time with or without notice.

Impact Meow Wolf is committed to our DIY roots and grassroots community support principles. As a B Corporation, we pursue a triple bottom line of supporting financial, social, and environmental wellbeing in our community. Inclusion Meow Wolf is an equal‑opportunity employer and prohibits discrimination and harassment of any kind.

We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions are based on business need, job requirements, and individual qualifications without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, genetic testing results, veteran status, service in the military, or any other characteristic protected by federal, state or local law. Benefits Medical Insurance options: PPO & HDHP* Dental and Vision Insurance* HSA, HRA, and FSA options* 401(k) Retirement Plan Company‑paid Life Insurance Policy and Disability Coverage(s)* Voluntary Critical Illness and Life Insurance Policies* Company Paid Employee Assistance Program Paid Parental Leave for 12 weeks Discount off Meow Wolf Gift Shop merch and cafes Admission to Meow Wolf attractions for employees and guests Please visit www.meowwolf.com/careers for more information. #J-18808-Ljbffr