General Manager

Benefits Frequent performance-based incentive opportunities Growth opportunities Paid training Flexible schedule and time off 25% employee discount Free ice cream/beverage every shift Bonus based on performance About Far Out Ice Cream Far Out Ice Cream is inspired by the New Zealand tradition of real fruit ice cream. Every order is blended fresh – creamy ice cream mixed with real fruit and custom toppings for a treat that’s as unique as each guest. Our shops are fast, fun, and hospitality-driven, built around creativity, community, and a high-energy team culture.

At Far Out, we believe ice cream should be more than a dessert – it should be an experience that’s joyful, memorable, and just a little unconventional. About The Role The General Manager is one of the most important roles at Far Out. As General Manager you’ll lead the daily operations of our Brookline location, ensuring smooth service, strong team culture, and exceptional guest experiences.

You’ll serve as the go‑to leader for your store, guiding your team, managing operations, and representing the Far Out brand. This role is hands‑on, leadership-focused, and key to the success of our store. What You’ll Do Lead and Develop Your Team Recruit, hire, train, and onboard team members, building a high-performing, hospitality-focused crew.

Coach and mentor team members, providing feedback and guidance to help them succeed. Model Far Out Ice Cream’s values every day and ensure your team reflects those values in their work. Address and manage team performance issues, including giving corrective feedback and, when necessary, handling disciplinary action.

Oversee Daily Operations Create and manage schedules to ensure proper staffing coverage for every shift. Monitor labor costs, product waste, and inventory usage to stay within budgeted targets. Ensure that all orders are fulfilled quickly, accurately, and with a high standard of presentation.

Maintain a clean, organized, and safe store environment at all times, including during busy shifts. Be Accountable for Store Success Take full responsibility for the general well-being and performance of the store. Track and report on key performance metrics, including guest satisfaction, fulfillment times, labor efficiency, and cleanliness standards.

Step in when needed — including covering shifts yourself — to ensure operations run smoothly. Deliver an Exceptional Guest Experience Ensure every guest has a joyful, memorable, and fast experience. Resolve guest concerns or complaints promptly and professionally. #J-18808-Ljbffr