General Manager – Commercial Restoration

Overview

Build the Canadian restoration operator that outlasts everyone else.

A family-owned, corporately controlled Canadian restoration operator built for the long run.

For more than 20 years, we have operated inside some of the most recognizable commercial real estate across the GTHA and Southern Ontario — office towers, retail flagships, industrial campuses, hospitality properties, sports venues, and institutional facilities.

Most restoration companies spend years trying to break into buildings like these. We already work in them.

The platform is built.

The work is there.

We are seeking a General Manager who can turn this division into the operator the industry measures itself against.

This is not another regional GM role buried under layers of corporate approvals.

This is an opportunity to run and build a restoration business alongside ownership.

You will own the operation, the people, the client relationships, the standards, and the results.

We operate across the full restoration lifecycle inside one integrated group of companies:

One project manager. One accountable team. One operating standard from first notice of loss through final hand-back.

No mitigation-to-rebuild handoffs.

No “that’s the sub’s problem.”

No fragmented accountability.

We are building a long-term Canadian commercial restoration operator designed to outlast the consolidators dominating the market today.

We think in decades, not quarters.

The Opportunity

You will take ownership of a 25-year-old operating division and scale it into the commercial restoration platform we know it can become.

You will lead:

• P&L performance
• Carrier and TPA relationships
• Operational standards
• Technology and tooling
• Certifications and compliance
• Project Managers, Supervisors, Leads, Technicians, and General Labour teams

You will report directly to the President and work alongside senior leadership across technology, people operations, and account management.

The infrastructure exists.

The opportunity now is execution.

What We Offer

A Real Platform to Build

You are not inheriting chaos.

You are inheriting relationships, reputation, infrastructure, and opportunity.

Direct Access to Ownership

You report directly to the President. Decisions happen quickly. Inside the approval gates, you run the business.

No committees.

No corporate theatre.

Top-of-Market Compensation

• Performance bonus
• Quarterly profit sharing
• Vehicle allowance

Structured so the operator who builds this division shares meaningfully in the value they create.

Performance-Based Growth

The best performers get the biggest seats. As the division scales, your role scales with it.

Investment in You

• Industry conferences and certifications
• Exposure to long-standing carrier and client relationships

Key Responsibilities

Own the P&L

• Drive revenue growth, gross margin, EBITDA, and operational efficiency
• Set and achieve quarterly operating targets
• Maintain disciplined cost control across projects and operations
• Manage carrier panel relationships, audits, applications, and recertifications
• Own vendor scorecards and operational performance metrics
• Maintain industry-standard estimating discipline across the organization

Build and Lead the Team

• Recruit, mentor, and retain high-performing Project Managers
• Set operational standards for Supervisors, Leads, Technicians, and Labour teams
• Partner with People Operations on hiring, training, safety, and certification programs
• Develop future leaders for both the division and broader group of companies

Own the Response Standard

• Lead and enforce industry-leading response SLAs
• Ensure rapid, professional, and consistent emergency response performance
• Maintain accountability across dispatch and field operations

Improve the Operation

• Drive operational and technology improvements
• Introduce systems, workflows, and tooling that improve:
• cycle time
• operational efficiency
• Continuously modernize the business

What Success Looks Like in Year One

• EBITDA margin at or above industry median
• Gross margin expansion with disciplined delivery controls
• Strong carrier and client satisfaction scores
• Response SLAs consistently met or exceeded
• Expanded and strengthened PM leadership bench
• Tangible operational improvements successfully implemented

What We’re Looking For

Experience

• 8+ years in the Canadian commercial restoration industry
• Strong experience across water, fire, mould, biohazard, and reconstruction projects
• Experience owning — or ready to own — a full P&L
• Director of Operations
• Branch Manager
• Regional Manager
• General Manager
• or similar operational leadership role
• Experience with carrier audits and TPA recertifications

Required Certifications

• IICRC certifications relevant to the role:
• WRT
• ASD
• AMRT
• FSRT
• OCT
• TCST

Nice-to-Have

• Symbility / Cotality experience
• EcoClaim certification ownership
• Carrier-side or TPA experience

What Makes You Successful Here

You:

• Understand a P&L deeply and can identify operational issues quickly
• Are comfortable in the field and know what “good” looks like on active losses
• Can hire, coach, develop, and hold teams accountable
• Communicate confidently with carriers, clients, and executives
• Thrive in a build environment where systems and playbooks continue to evolve
• Think long-term and take ownership of outcomes

This is an on-call business.

We share the load across the PM bench, but accountability sits with leadership.

Location

GTHA / Southern Ontario

This is a customer-facing, in-building operational leadership role. You will spend time:

• in our offices
• inside client facilities
• with carriers and TPAs across the region

Relocation support available within Canada for the right candidate.

Compensation

On Target Earnings: $200,000++

Compensation package includes:

• Base salary aligned to experience and capability
• Annual performance bonus tied to EBITDA and operational performance
• Quarterly profit sharing
• Vehicle allowance

If you have been waiting for the opportunity to build a restoration company designed for the long run — this is that opportunity.

Candidates must be eligible to work in Canada

I would like to thank all the candidates in advance. Please do stay connected on LinkedIn for future opportunities. Shortlisted candidates will be contacted.

This position reflects a current vacancy with one of our clients. Our Recruiters combine their expertise and AI-enabled technology in the recruitment process.

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